Summary
Overview
Work History
Education
Skills
Timeline
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Clarence Thomas

Detroit,MI

Summary

Professional, result-driven quality coach with substantial experience in implementing quality assurance processes and elevating team performance. Skilled in identifying inefficiencies, developing improvement strategies, and fostering culture of continuous improvement. Known for strong collaboration, adaptability, and commitment to achieving organizational goals. Proven ability to mentor and guide teams toward achieving high standards of quality and performance.

Overview

7
7
years of professional experience

Work History

Pick\Decant Quality Coach

Amazon
03.2024 - Current
  • Reduced defect rates by conducting thorough audits, guided coaching's, and recommending process improvements.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
  • Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
  • Increased quality rates by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.

CAP Operations Support

Amazon
11.2023 - Current
  • Acting Process Assistant when Process Assistant is not onsite
  • Coaching associates on Pick rate to improve floor production
  • Assisting running floor with Pick Process Assistant
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked fast to complete tasks and meet daily deadlines.

Learning Ambassador

Amazon
09.2023 - Current
  • Greeted New Hires and Cross Trainees to create welcoming atmosphere
  • Assisted in training of new fulfillment associates, sharing best practices and offering support as needed
  • Motivated associates to take charge of their learning paths with personalized development plans
  • Boosted employee performance and confidence by providing regular constructive feedback and coaching
  • Adapted teaching approaches based on feedback from operation managers, learning team and associates enabling continuous growth as a ambassador
  • Promoted positive learning environment by establishing clear expectations and fostering strong communication with operations and learning
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.

Fulfillment Associate

Amazon
11.2021 - Current
  • Worked fast to meet assigned daily pick rates
  • Received positive feedback from Process Assistants and Operations Managers for consistently meeting or exceeding daily picking rates
  • Operated equipment such as pallet jacks and VRC Elevators to ensure departments are receiving totes
  • Moved pallets to and from trucks and around warehouse with forklifts.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Scanned and verified UPC codes for all products to aid in identification

Floor Technician

Henry Ford Hospital
12.2018 - 10.2021
  • Improved overall cleanliness by efficiently operating floor maintenance equipment such as scrubbers, buffers, and carpet extractors.
  • Enhanced workplace safety by promptly addressing spills, debris, and other potential hazards on floor.
  • Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
  • Reduced facility maintenance costs by effectively maintaining and repairing floor care equipment.

Customer Service Cashier

Target
08.2017 - 12.2018
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined checkout process for faster service and improved customer experience.
  • Maintained clean and organized workspace, promoting welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

High School Diploma -

Voyageur College Prep
Detroit, MI
06.2017

Skills

  • Coaching and Mentoring
  • Quality Metrics Monitoring
  • Employee Training
  • Goal Setting
  • Written Communication
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Self Motivation
  • Team building
  • Team building abilities
  • Team Leadership
  • Staff Supervision

Timeline

Pick\Decant Quality Coach

Amazon
03.2024 - Current

CAP Operations Support

Amazon
11.2023 - Current

Learning Ambassador

Amazon
09.2023 - Current

Fulfillment Associate

Amazon
11.2021 - Current

Floor Technician

Henry Ford Hospital
12.2018 - 10.2021

Customer Service Cashier

Target
08.2017 - 12.2018

High School Diploma -

Voyageur College Prep

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Clarence Thomas