Summary
Overview
Work History
Education
Skills
Timeline
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Clarence Thompson

Davie,FL

Summary

Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

12
12
years of professional experience

Work History

Operations Manager

New Deal Logistics / Amazon
10.2019 - 09.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Security Officer

Gateway Behavioral Health Services
03.2016 - 08.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Overnight Stock Associate

Walmart
11.2014 - 03.2016
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Cleaning Crew Member

Thompson Cleaning Services
11.2011 - 11.2014
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

Education

High School Diploma -

Brunswick High School
Brunswick, GA

Skills

  • Staff Management
  • Planned Equipment Constraints
  • Contract Review and Recommendations
  • Multi-Unit Operations Management
  • Project Management
  • Staff Training
  • Policy and Procedure Implementation
  • Background Checks
  • Conflict De-Escalation
  • Training Junior Team Members
  • Product and Service Sales
  • Customer Relations
  • Fleet Dispatching

Timeline

Operations Manager

New Deal Logistics / Amazon
10.2019 - 09.2023

Security Officer

Gateway Behavioral Health Services
03.2016 - 08.2019

Overnight Stock Associate

Walmart
11.2014 - 03.2016

Cleaning Crew Member

Thompson Cleaning Services
11.2011 - 11.2014

High School Diploma -

Brunswick High School

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Clarence Thompson