CLARENCE WILLIAMS
Carson,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
29
29
years of professional experience
Work History
Security Guard Lead
Securitas - Toyota Parts Distribution
Torrance, CA
03.2024 - Current
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Provided friendly and professional assistance to employees, visitors and customers.
- Trained new security personnel on standard operating procedures and emergency protocols.
Hospital Telephone Operator
L.A. County DHS Rancho Los Amigos Hospital
Downey, CA
07.2018 - 01.2024
- Answered incoming telephone calls via high volume call center.
- Initiates pages via overhead intercom in response to medical emergencies, fire, and security codes.
- Maintaining daily medical emergency codes, visitors, maintenance techs, physicians on call logs and telephone directory.
- Developed strong professional relationships with employees and clients through effective customer service skills.
Ticket Sales Agent
LAX FlyAway
11.2017 - 06.2018
- Provided ticket sales, bus schedules, and fair information to Van Nuys and LAX airport customers.
- Provided directions for shuttle services for car rentals, metro train stations, hotels, pick-up locations at LAX airport for Lyft, Uber, and taxi services.
- Accepted and applied payments to process ticket transactions, made change, and offered receipts.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Customer Service/Specimen Processor/Dispatcher
MyOnsite Healthcare
Alhambra, CA
08.2015 - 09.2016
- Customer service, dispatching, obtaining medical insurance authorizations, processing medical samples for testing, referral testing, and storage.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dispatcher
Lab Logistics, LLC
Aliso Viejo, CA
11.2013 - 04.2014
- Managed dispatch operations for a fleet of XX vehicles, ensuring timely and efficient delivery of goods.
- Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
- Worked with routing specialists, route managers and service department to optimize routes.
Dispatch Customer Service
Labcorp/Integrated Oncology
Los Angeles, CA
05.1996 - 10.2012
- Dispatched medical specimen pick-ups and deliveries via local courier, Fed Ex, and Air.
- Processed medical samples for referral testing.
- Developed relationships with customers by providing excellent customer service.
- Responded promptly to emergency situations by dispatching technicians quickly.
- Handled escalated calls from dissatisfied customers professionally.
Education
High School Diploma -
Carson High School
Carson, CA06-1988
Skills
- Excellent oral & written communication skills
- Detail oriented & works with a high degree of accuracy
- Highly organized and flexible at meeting changing deadlines
- Ability to multitask and self-directed with limited supervision
- Proficient in Microsoft Office Programs
Timeline
Security Guard Lead
Securitas - Toyota Parts Distribution
03.2024 - Current
Hospital Telephone Operator
L.A. County DHS Rancho Los Amigos Hospital
07.2018 - 01.2024
Ticket Sales Agent
LAX FlyAway
11.2017 - 06.2018
Customer Service/Specimen Processor/Dispatcher
MyOnsite Healthcare
08.2015 - 09.2016
Dispatcher
Lab Logistics, LLC
11.2013 - 04.2014
Dispatch Customer Service
Labcorp/Integrated Oncology
05.1996 - 10.2012
High School Diploma -
Carson High School