CLARENCE WINBUSH III
Calera,AL
Summary
Technical support, administration, maintenance, implementation, resolution, and configuration for desktop, data servers, wired/wireless/security network, specialty computing devices and related hardware. A 25 year military veteran with 19 commendations and awards for superior performance in tactical and technical capacities. Team Leader successfully training several hundreds of soldiers.
Information Technology professional with strong ability to manage and optimize IT systems. Demonstrates expertise in network administration, cybersecurity, and troubleshooting. Collaborative team player who adapts to changing needs and ensures seamless operations. Known for effective problem-solving and delivering results in high-pressure environments.
Overview
37
37
years of professional experience
Work History
Information Technology Specialist
U.S. Military Services ARMY
- Install, operate, and perform unit maintenance on multi-functional/multi-user information processing systems, peripheral equipment, and auxiliary devices as a senior operator.
- Perform input/output data control on bulk data storage operations. Data entry and transfer.
- Compile production report data and quality control information.
- Assists other soldiers in the installation, operation, and maintenance of information processing equipment.
- Automation equipment and systems troubleshooting required for isolation of malfunctions to specific hardware or software.
- Restore and configure information processing equipment.
Associate Infrastrusture & Operations Engineer
SCA Health
11.2020 - 12.2025
- Infrastructure Design and execution based upon company requirements and needs.
- Technical troubleshooting relating to integration of new centers after cutover\go live in areas of Computer Operating System, Hyper-V, Server Operating system and Network connectivity.
- Partnering with other IT teams to develop and build future road map of products and assess impacts.
- Manage multiple projects and collaborates effectively with all levels of the organization.
- Proactive, decisive, and action-oriented.
- Analyzed integration processes to enhance system compatibility and data flow efficiency.
- Collaborated with cross-functional teams to resolve technical issues and improve operational workflows.
- Collaborated with cross-functional teams to identify and resolve technical issues.
- Assisted in developing engineering designs and specifications for projects.
- Supported project managers in coordinating timelines and resource allocation.
Level 2 Service Technician
SCA Health
10.2020 - 11.2020
- Assessment, troubleshooting, and resolution of advanced level end user issues.
- Mentor, train, and onboard service desk representatives.
- Handle high volume and fast past production.
- Work with programs such as Win7, Win10, Office 365.
- Assist many non-technical users with IT issues such as: Software installation, updates, and removal. Basic networking and WiFi issues.
- Effective and excellent communications through both verbal and written formats.
Specialist-Client Technical Administrator
AT&T Data Center Hoover - Collabera
08.2017 - 07.2020
- 10+ years of technical support experience for 16 Corporate and 28 Authorize Agent Stores.
- Participated in store remodels/new store builds and implemented new store technology.
- Installed software, modified, and repaired hardware.
- Provided IT support to both technical and non-technical personnel within the business.
- Managed call flow and followed up to ensure optimal customer satisfaction.
- Always demonstrated professionalism and courtesy with customers to resolve issues.
- Identified, researched, troubleshoot, and resolved technical issues with a variety of diagnostic tools.
Tier 1 Technical Support Representative
Momentum Telecom
12.2016 - 05.2017
- Providing superior customer service and technical support for internet subscribers including email support.
- Identifying and recommending process improvement ideas to Supervisors.
- Contributing to the accomplishment of individual and team to achieve performance goals.
- Utilize all required resources and call flows to accurately resolve or escalate customer issues.
- Answer multiline call systems in a timely manner.
- Demonstrate exceptional customer service behaviors such as: friendly, caring, active listening, empathy, and ability to diffuse upset customers.
Aircraft Armament Systems Specialists
U.S. Military Services Montgomery Air National Guard
09.1988 - 02.2017
- Manage, install, and maintain aircraft systems and equipment.
- Install and maintain safety devices.
- Load and unload various cargo on aircraft.
Specialist-Client Technical Administrator
AT&T Data Center Hoover
07.2003 - 12.2016
- 10+ years of technical support experience for 12 Corporate Stores.
- Provided IT support to both technical and non-technical personnel.
- Identified, researched, troubleshoot, and resolved technical issues with a variety of diagnostic tools.
- Installed software, modified, and repaired hardware.
- Managed call flow, resolved customer issues in a clear, courteous, and straightforward manner.
- Always demonstrated professionalism and courtesy with customers and co-workers.
- Maintained high departmental standards for quality and productivity metrics.
- Worked closely with team members to meet or exceed all service requirements.
- Answered telephone calls promptly to minimize delays and assist with ordering.
- Reviewed and defined technical materials, and created documentation for technical best practices that empowered user community.
- Set up PC and Apple desktops and laptops and all types of mobile devices.
- Used ticketing systems to manage and process daily tasks/requests.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
- Provided on-call support for critical issues.
Education
Bachelor of Science - Information System Security
ITT Technical Institute
Birmingham, AL01.2006
Skills
- High Level Security Clearance
- Troubleshooting
- Quick learner
- Problem-solving skills
- Team leader
- Weapons training
- Highly dependable
- IT skill-focused
- Excellent attention to detail
- Annual Asset Management
- End user support
- Device configuration
- Hardware installations
- Software licenses and patches
- Network configuration
- Configuration
- Installation
- PC Enthusiast
- Willing to learn
- Works well under pressure
- Excellent communication skills both verbal and written
- Windows Server 2022
- MS office
- Chrome
- Remedy
- Linux
- Mac OS
Timeline
Associate Infrastrusture & Operations Engineer
SCA Health
11.2020 - 12.2025
Level 2 Service Technician
SCA Health
10.2020 - 11.2020
Specialist-Client Technical Administrator
AT&T Data Center Hoover - Collabera
08.2017 - 07.2020
Tier 1 Technical Support Representative
Momentum Telecom
12.2016 - 05.2017
Specialist-Client Technical Administrator
AT&T Data Center Hoover
07.2003 - 12.2016
Aircraft Armament Systems Specialists
U.S. Military Services Montgomery Air National Guard
09.1988 - 02.2017
Information Technology Specialist
U.S. Military Services ARMY
Bachelor of Science - Information System Security
ITT Technical Institute
Military History
1988-09-01, 2017-02-01, Aircraft Armament Systems Specialists, U.S. Military Services Montgomery Air National Guard, Manage, install, and maintain aircraft systems and equipment., Install and maintain safety devices., Load and unload various cargo on aircraft., Information Technology Specialist, U.S. Military Services ARMY, Install, operate, and perform unit maintenance on multi-functional/multi-user information processing systems, peripheral equipment, and auxiliary devices as a senior operator., Perform input/output data control on bulk data storage operations., Data entry and transfer., Compile production report data and quality control information., Assists other soldiers in the installation, operation, and maintenance of information processing equipment., Automation equipment and systems troubleshooting required for isolation of malfunctions to specific hardware or software., Restore and configure information processing equipment.