Clarence Young
Garner,NC
Summary
15 plus years of IT experiences have developed a conscientious management professional with exceptional interpersonal and communication skills and proven expertise on a intermediate level in the following: Project Management VISION DATABASE SHIP & RECEIVING Customer Service Sales Change Control Synergy Trak Web base SUPPLY STOCK Telecommunications Technical Support Liaison MS EXCEL 2007 SALES CLOSINGS Sterile Processing OR Support EPIC Web Base BUILDING RAPPORT Vendor Management INVENTORY COORDINATOR NEGOTIATIONS OFFICE Admin Cross-industry experience includes Office Admin, Telecommunications, Insurance Healthcare, Inventory, Computer Information, Technical Support, Customer Support, Sales and Project Implementation Management.
Overview
39
39
years of professional experience
Work History
Data input coordinator
Synergy health
01.2012
- Collect data on key metrics
- Input data into Excel Workbook, Access Database, Synergy-Trak, EPIC UNC Database and other web base systems
- Have MicroSoft Office experience
- Interface with our customer, rex healthcare and synergy health workers to inquire data needed
- Effectively carry out roles and responsibilities through time management and organization skills
- Coordinate return of defective products to synergy plant
- Coordinate delivery of replacement product
- Generate and create database queries for maintaining data files
- Provide data analysis reports to management and corporate group
- Generate weekly, monthly and quarterly reports for management team
- Inventory: ordering sterile processing supplies, managing inventory supply par, receive and stock supplies
- Successfully completes project timelines
- Effectively communicates with customer, co-workers, and management team.
Lead Technician
REX Sterile Processing Department
01.2007
- Responsibilities include: clean soiled instruments that come from OR rooms
- Prepare instrumentation for next day surgeries
- Maintain inventory of Par Level
- Received instruments from Main Rex Hospital
- Ship soiled instruments to SRI and Main Rex
- Serve as Liaison between SRI and Rex Surgical Cary Center
- Scan sterile Par and Decontam trays into InstaCount Database on daily basis
- Work closely with OR Team Leader to determine types of vendor trays needed for next day cases
- Fax Missing Reports to Sterile Processing Department at Main Hospital on daily basis
- Manipulate data in RSCC Vision Database to create Schedule Report to fax to SPD at Main Rex on daily basis
- Maintain a good working rapport with RSCC OR Staff and SPD Management Group.
Life and Health Insurance Agent
United American Insurance company
01.2007
- Responsibilities Included: Prospecting, Warm Calls, Cold Calls, Outside Sales, Closings, Building Rapport, Selling, Write-ups, Presentations, Follow-Ups, Delivery, Customer Service, and Scheduling Appointments.
Sterile Processing Tech III
UNC Rex Hospital
05.2020 - 07.2021
- Enhanced patient safety through strict adherence to infection control protocols and guidelines.
- Maintained accurate inventory records for all instruments and equipment, minimizing delays in surgical procedures due to missing or damaged items.
- Facilitated communication with vendors and supply chain partners, addressing any issues or concerns related to instrument availability or quality.
- Served as a liaison between the sterile processing department and other hospital departments, fostering effective communication regarding instrumentation needs and issues.
- Prepared reports to document laboratory results and findings.
Auto Sales Consultant
Southern States Nissan of Raleigh
01.2005 - 01.2006
- Responsible for increasing dealership profitability by influencing prospects to make positive vehicle purchase decisions
- Developed skill set in Sales: Prospecting, Negotiation, Closings, Building Rapport, Selling, Write-ups, Demonstrations, Delivery, Leasing’s, Phone-ups, and Scheduling Appointments
- Consistently met sales quotas on a monthly basis
- Sold new and used vehicles on lot.
Project Implementation Manager
AT&T Corporation
01.2003 - 01.2004
- Client: Fiserv, Inc
- Managed deployment and installation services for client’s customers during Lifecycle project
- Contributed to the successful coordination, processing, and deployment of 2,568 deployment orders and 2,685 installation orders
- Supervised vendor technicians working remotely at customer sites
- Provided technical support for client and customers.
Implementation Coordinator
AT&T Network Professionals Services
01.2001 - 01.2002
- Client: First Union National Bank
- Oversaw change management, issue management, and activity scheduling for First Union PCFC/FCR program
- Served as single point of contact for Enterprise Change Management
- Supervised change management personnel
- Responsible for vendor management of Blackbox and Mastec
- Managed migration of installation and cutover for 2,700 sites
- Performed qualify audits on vendor reports for Blackbox and Mastec Update
- Monitored and provided vendor reports for demarc extensions
- Hosted weekly vendor meetings.
Project Implementation Manager
AT&T Solutions
01.1999 - 01.2001
- Planned, managed, and directed Concord EFS project
- Managed migration of 3,000 sites from leased line circuits to frame relay at the rate of 80 sites per week
- Served as single point of contact for project management services
- Accountable for site qualification, engineering spreadsheets, circuit orders, service orders, site packages, and site projection lists
- Responsible for daily vendor management of Volt, Motorola/Wang, and CSSS
- Monitor all phases of the project by implementing Project Schedules and Project Plans
- Monitors Weekly Activity Calendar to make sure that all orders are complete
- Responsible for updating all spreadsheet to current status
- Perform quality assurance screening of new sites
- Establishing a client relationship with Local Contacts
- Managing the Concord 800 Line and Rotational Schedule
- Monitoring all daily and weekly escalations/exceptions list
- Assist the managers of Bids and Proposal team.
Network Engineer II
AT&T Solutions
01.1997 - 01.1999
- Client: United Healthcare
- Network Manager: Responsible for maintenance of voice network including on site PBX hardware and software, Voicemail and IVR/VRU design and implementation
- Site installations and validations for cisco router based frame relay data network, small data networks, and medium data networks
- Managing Wide Area Networks using network management tools such as HP Openview, Trouble Tracker, and Remedy Ticketing System
- Responsible for coordinating new site installations/cutovers, and new hardware and software upgrades
- Responsible for executing moves, adds, changes (MACs) on one or more PBX vendor equipment (Lucent and Definity Systems)
- Have in-depth understanding concepts of DID numbers, trunking (SF and ESF), multiplexing, and dial plans, class of service matrix, call routing, and voice features (call waiting, caller id, etc.) and ability to conduct troubleshooting of complex problems related to these technologies and work issues to resolution
- Experience dealing with customers during problem resolution and operating under service level agreements highly desirable
- Selected as Training Coordinator to inform team associates of adequate training and to coordinate and schedule associates for training
- Creating and providing Core Competency for United HealthCare Voice Team
- Assist CSM with coaching associates for Development Summaries on the Voice Team
- Responsible for vendor management between Lucent Technologies, AT&T Network Management Support Center, and the LEC
- Resolved training issues for UHC Voice Team.
Telecommunications Manager
St. Augustine’s College
01.1983 - 01.1997
- Worked with VP of Telecommunications to assist with planning long-term strategies to achieve communication objectives
- Maintained campus telephone system and other telephonic computer networks
- Investigated communication incidents and provided timely resolutions
- Provided technical support for campus for telecommunications, hardware, and software-related incidents
- Supervised switchboard operator who managed 450 administrative phone lines
- Served as liaison between commercial carriers for communication services and the college
- Worked and support system admin on minicomputer by assisting with data backups and upgrades using Datatel database and software
- Running data reports for various offices on campus.
Education
Certified Sterile Processing And Distribution Technician -
Certification Board of Sterile Processing and Distribution
01.2012
Biblical Studies -
Christian School of Theology
01.2008
NC life, accident and health agent license -
NC Department of Insurance
01.2006
CPE Training -
AT&T CPE Department
01.2003
Cisco Boot Camp -
Wave Technologies
01.2003
Computer Information Systems, Bachelors of Science Degree -
St. Augustine’s College
01.1996
Skills
- Relationship Building
- Data Entry
- Work Planning and Prioritization
- Customer Service
- Project Coordination
- Project Management
- Project Support
- Best Practices Implementation
- Information Collection
- Project assistance
- Negotiation
- Data retrieval systems
- Insurance Verification
- Teamwork and Collaboration
- Problem-solving abilities
- Effective Communication
Timeline
Sterile Processing Tech III
UNC Rex Hospital
05.2020 - 07.2021
Data input coordinator
Synergy health
01.2012
Lead Technician
REX Sterile Processing Department
01.2007
Life and Health Insurance Agent
United American Insurance company
01.2007
Auto Sales Consultant
Southern States Nissan of Raleigh
01.2005 - 01.2006
Project Implementation Manager
AT&T Corporation
01.2003 - 01.2004
Implementation Coordinator
AT&T Network Professionals Services
01.2001 - 01.2002
Project Implementation Manager
AT&T Solutions
01.1999 - 01.2001
Network Engineer II
AT&T Solutions
01.1997 - 01.1999
Telecommunications Manager
St. Augustine’s College
01.1983 - 01.1997
Certified Sterile Processing And Distribution Technician -
Certification Board of Sterile Processing and Distribution
Biblical Studies -
Christian School of Theology
NC life, accident and health agent license -
NC Department of Insurance
CPE Training -
AT&T CPE Department
Cisco Boot Camp -
Wave Technologies
Computer Information Systems, Bachelors of Science Degree -
St. Augustine’s College
Similar Profiles
Karen KepselKaren Kepsel
Surgical Coder/Medical Biller and Coder at Synergy HealthSurgical Coder/Medical Biller and Coder at Synergy Health
Zenaida AvilaZenaida Avila
Line Operator at Synergy Health LaboratoryLine Operator at Synergy Health Laboratory
Kristin GoforthKristin Goforth
Credentialing Specialist at Synergy Health Partners, MSO, LLCCredentialing Specialist at Synergy Health Partners, MSO, LLC