CLARENCE L SEXTON III
Elmont,NY
Summary
Dynamic professional with a proven track record at Cerba Research, excelling in data accuracy and customer service. Adept in Microsoft Office Suite and effective communication, I consistently foster team collaboration and maintain meticulous attention to detail, ensuring operational excellence and client satisfaction in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Specimen Processor
Cerba Research
New Hyde Park, NY
12.2020 - Current
- Executed comprehensive data entry tasks, achieving high accuracy levels.
- Maintained cleanliness and safety standards within laboratory environment.
- Unpacked specimens from branches and ports, categorizing them by type for staging.
- Collected biological samples while upholding strict aseptic protocols to reduce infection risks.
- Performed daily responsibilities accurately and efficiently under tight deadlines.
- Cultivated effective working relationships through courteous interactions.
- Set up and verified sterility protocols for lab equipment and tools.
- Accurately barcoded specimens and aliquots to ensure integrity.
F&B Customer Service Associate
Biller, St. Mary's Hospital for Children
New Hyde Park, NY
01.2017 - 04.2020
- Served as liaison between outsourced Home Health Aides from 10 agencies and Accounts Payable to ensure timely payment for services.
- Coordinated with Managed Care Department and HHA agencies regarding changes in worked hours.
- Executed billing entries in EPACES for St. Mary's patients receiving Speech, Physical, Occupational Therapy, and HHA services.
- Maintained quality control of record keeping through meticulous management of Excel spreadsheets.
Customer Service Specialist
Kozy Shack Division, Land O Lakes, LOL
Hicksville, NY
01.2012 - 01.2015
- Served as liaison between Dispatch and major customers, ensuring 24-hour turnaround in time-sensitive environment.
- Notified customers of mechanical breakdowns and date changes, resolving issues swiftly and diplomatically.
- Provided cost per pallet and fuel estimates for transportation across 20 states.
- Maintained and updated quotes and orders, ensuring data accuracy while sharing information with other departments.
- Prepared schedules for Logistics team using Excel; created notification letters with MS Word and PowerPoint.
- Analyzed spreadsheet data to evaluate sales staff productivity.
- Managed approximately 150 calls and 400 emails daily from over 100 customer accounts.
- Traveled weekly with sales manager to meet key customers, mentoring new hires as a senior team member.
Client Service Specialist / HR, Umbrella Service
Ingentra HR Services
Hauppauge, NY
01.2004 - 01.2010
- Responsible for administration of 7 insurance plans available to the entire JC Penny workforce consisting of ~160,000 associates, as well as W2 forms distribution for key account, American Airlines (AA)
- Responded to inquiries from JC Penny associates regarding insurance plans (Health,
- Dental, Vision, Accident, Critical illness and two area of life insurance); used STARS call tracking software
- Troubleshooter for web issues with employees and AA Managers W2 inquires through WEBW2 website
- Provided assistance to associates regarding policies and procedures regarding Open Enrollment, Medical, Dental and insurance questions.
- Responded to security questions, Open enrollment, Appeal processing, web enrollment system design, maintenance navigation, assistance and etc.
Operation Support Specialist
Goldman Sachs
New York, NY
01.1999 - 01.2003
Branch Manager
Chase Manhattan Bank
Jericho, NY
01.1998 - 01.1999
Education
B.A. - Networking and Computer Technology
Briarcliffe College
Bethpage, NY.01-2027
Skills
- Microsoft Office Suite: Excel, Word, Outlook, PowerPoint, Access, Publisher
- Adobe Creative Suite
- Customer service excellence
- Effective communication skills
- Attention to detail
- Team collaboration
- Multitasking ability
Timeline
Specimen Processor
Cerba Research
12.2020 - Current
F&B Customer Service Associate
Biller, St. Mary's Hospital for Children
01.2017 - 04.2020
Customer Service Specialist
Kozy Shack Division, Land O Lakes, LOL
01.2012 - 01.2015
Client Service Specialist / HR, Umbrella Service
Ingentra HR Services
01.2004 - 01.2010
Operation Support Specialist
Goldman Sachs
01.1999 - 01.2003
Branch Manager
Chase Manhattan Bank
01.1998 - 01.1999
B.A. - Networking and Computer Technology
Briarcliffe College
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