Clarencenika North
Hammond,LA
Summary
Dedicated customer service professional with proven skills in effective communication and problem resolution. Experienced in training associates and maintaining organized workspaces to enhance team productivity.
Overview
4
4
years of professional experience
Work History
Overnight Associate
Walmart
Ponchatoula, Louisiana
01.2025 - 02.2026
- Stocked shelves with merchandise, ensuring adherence to company standards and layout plans for optimal product visibility.
- Assisted customers by answering questions and efficiently locating products to enhance shopping experience.
- Maintained clean, organized workspace to promote safety and streamline stocking process.
- Collaborated with team members to achieve overnight stocking goals effectively.
- Trained new associates on proper stocking techniques and store procedures.
Customer Service Representative
Teleperformance USA
Salt Lake City, Utah
07.2023 - 09.2024
- Guided customers in decision-making by providing comprehensive product information.
- Resolved escalated customer complaints with professionalism and empathy, ensuring customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.
Shift Leader
Wingstop
Baton Rouge, Louisiana
12.2021 - 04.2023
- Resolved customer complaints promptly, ensuring positive dining experiences and customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Supervised staff to optimize productivity and uphold high customer service standards during shifts.
- Trained new employees on daily shift operations.
- Developed training program for new staff on restaurant procedures and customer service standards, enhancing team effectiveness.
- Managed inventory levels and coordinated supply orders with vendors.
- Maintained cleanliness and organization of work areas to meet health standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2027
Skills
- Point of sale operation
- Cash handling
- Inventory management
- Stocking proficiency
- Stock rotation
- Promotional setup
- Product placement strategy
- Store layout optimization
- Sales support
- Employee training
- Cross-training
- Safety compliance
- Problem resolution
- Team collaboration
- Effective communication
- Customer service
Timeline
Overnight Associate
Walmart
01.2025 - 02.2026
Customer Service Representative
Teleperformance USA
07.2023 - 09.2024
Shift Leader
Wingstop
12.2021 - 04.2023
High School Diploma -
Penn Foster Career School