Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarene Sunada

Pearl City,HI

Summary

Service-oriented individual with proven communication and interpersonal skills, seeking a Patient Service Representative role at Straub Beinoff Medical Center-Mililani Town Center Clinic. Dedicated to acting as a warm and considerate liaison between patients and medical staff, ensuring patient needs are addressed effectively and with empathy.

Overview

42
42
years of professional experience

Work History

Collections Specialist

HAWAII LAW ENFORCEMENT FCU
02.2022 - 10.2022
  • Managed a portfolio of 12-20 delinquent accounts, implementing proactive contact strategies to resolve payment issues and minimize losses.
  • Reduced delinquency rates through effective collection strategies and comprehensive record-keeping of all activities and payment arrangements.
  • Processed an average of 10-15 daily mortgage payments and 3-5 daily suspense payments, ensuring accuracy and timely crediting.
  • Identified and mitigated potential fraud by monitoring 50-75 daily reports, contacting cardholders to verify suspicious activity, and implementing account security measures.
  • Assisted members impacted by fraud, processing new accounts and educating them on account monitoring and delinquency prevention.
  • Managed foreclosure processes, including preparing attorney packets, updating internal systems, and communicating with legal counsel to prevent unnecessary foreclosures.

Bankcard Collections

FIRST HAWAIIAN BANK
09.1980 - 06.2021
  • Processed 10-15 daily mortgage payments, ensuring accurate crediting and receipt generation.
  • Explained different types of loans pertaining to client situations.
  • Reviewed loan files and updated to match current standards.
  • Explained loan types and reviewed/updated loan files to meet current standards.
  • Managed daily journal entries and suspense payments, ensuring proper documentation and follow-up.
  • Monitored foreclosure notices, prepared legal packets, and updated internal systems for accurate processing.
  • Communicated with attorneys on foreclosure status to facilitate timely and accurate proceedings.
  • Monitored 50-75 daily reports for suspicious activity, contacting cardholders to verify transactions and prevent fraud.
  • Identified and resolved compromised accounts, including blocking cards, issuing new accounts, and educating customers on fraud prevention.
  • Processed professional and technical fees generated by department providers accurately and promptly, and managed cash handling and collections.
  • Demonstrated excellent communication and customer service skills, with a proven ability to work effectively under minimal supervision.

Education

No Degree - Medical Coding Program

Med Assist School of Hawaii
Honolulu, HI
09-2014

High School Diploma -

Aiea High School
‘Aiea, HI
05.1974

Skills

  • Strong verbal and interpersonal communication
  • Analytical problem-solving
  • Intermediate proficiency in Microsoft Word and Excel
  • Typing speed: 45 WPM
  • Proficient with 10-Key (by touch)
  • Familiar with basic computer operations and Windows OS
  • Knowledge of Cyber Security Best Practices
  • Strong Organizational Skills
  • Effective Time Management
  • Proficient Multitasking
  • Detail-Oriented
  • Accurate Documentation
  • Medical Terminology

Timeline

Collections Specialist

HAWAII LAW ENFORCEMENT FCU
02.2022 - 10.2022

Bankcard Collections

FIRST HAWAIIAN BANK
09.1980 - 06.2021

No Degree - Medical Coding Program

Med Assist School of Hawaii

High School Diploma -

Aiea High School

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