Clarenore Selbe
Davenport,FL
Summary
Dynamic and results-oriented professional with a proven track record at Hula Grill Waikiki, enhancing customer satisfaction and streamlining operations. Excelled in conflict resolution and POS system operations, significantly improving service delivery. Skilled in building relationships and multitasking, consistently achieving and exceeding employer expectations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Restaurant Hostess
Hula Grill Waikiki
06.2022 - 06.2024
- Assisted servers, food runners, and bussers in maintaining a prepared dining area for guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Confirmed server preparedness before seating guests.
- Oversaw seating arrangements to optimize dining efficiency.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Reported problematic guests to management to foster safe and pleasant environment.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Abercrombie & Fitch
05.2013 - 10.2018
- Guided buyers towards desired products and verified stock across multiple sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Used in-store system to locate inventory and place special orders for customers.
- Solved customer challenges by offering relevant products and services.
Architecture Intern
Group 70 International
05.2014 - 09.2018
- Designed detailed 3D visualizations to aid client comprehension of projects.
- Assisted senior architects in conducting feasibility studies for potential new projects, identifying opportunities for growth within the market sector.
- Performed site visits and conducted field measurements, ensuring accurate documentation of existing conditions for renovation projects.
- Enhanced architectural designs by incorporating sustainable materials and green building concepts.
- Gained hands-on experience with various drafting software programs to create detailed architectural drawings.
- Developed strong relationships with vendors and suppliers, helping to negotiate better prices on materials and ensure timely deliveries.
- Integrated green building practices into designs, contributing to creation of energy-efficient and environmentally friendly structures.
Teacher's Assistant
University Of Hawaii At Manoa
08.2016 - 08.2017
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Graded assignments and reported individual progress to teacher.
- Documented student progress and communicated with parents to keep informed.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Mentored and tutored individual students needing additional help.
- Shared important information with students concerning upcoming assignments and tests.
Education
Bachelor Of Architecture - Architecture
University of Hawaii At Manoa
Honolulu, HI05.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Assertiveness
- Handling complaints
- Personal presentation
- Relationship building
- Payment processing
- Judgment and decision making
- POS system operations
- Memory retention
- Sales and marketing
- Reading comprehension
- Quality control analysis
- Problem-solving
- Team collaboration
- Conflict de-escalation
- Task prioritization
- Friendly demeanor
- Phone etiquette
- Detail-oriented
- Exceptional communication
- Customer service expertise
Accomplishments
Semifinalist in The international Berkeley Undergraduate Prize for Architectural Design Excellence.
Timeline
Restaurant Hostess
Hula Grill Waikiki
06.2022 - 06.2024
Teacher's Assistant
University Of Hawaii At Manoa
08.2016 - 08.2017
Architecture Intern
Group 70 International
05.2014 - 09.2018
Sales Associate
Abercrombie & Fitch
05.2013 - 10.2018
Bachelor Of Architecture - Architecture
University of Hawaii At Manoa
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