Summary
Overview
Work History
Education
Skills
Timeline
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Claressa Waters

Denver,CO

Summary

Proven Website Support Specialist at USAA with a track record of optimizing workflows for increased efficiency and fostering client trust through effective resolution handling. Skilled in Remote Support and empathetic customer service, I excel in fast-paced environments, enhancing customer satisfaction and team collaboration. Achieved a significant reduction in incident escalation times by streamlining communication processes. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment.

Overview

9
9
years of professional experience

Work History

Website Support Specialist

USAA
02.2022 - Current
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Home Health Aide

Self-employeed
12.2018 - 01.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Laundry Attendant

Comfort Inn & Suites
03.2017 - 11.2018
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Head Hostess

Figs Mediterranean Restaurant
05.2015 - 02.2017
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Education

High School Diploma -

Laurel High School
Laurel, MD
06.1999

Skills

  • Remote Support
  • Support Services
  • Customer Relationship Management
  • Training and coaching
  • Technical assistance
  • Empathy and patience
  • Operating System Knowledge
  • Escalation Handling
  • Ticket management
  • Application installations
  • Failure resolution
  • Mobile Device Support
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Friendly and Patient
  • Active Listening
  • Customer service expert
  • Remote Technical Support
  • Error Detection
  • Issue and Resolution Tracking

Timeline

Website Support Specialist

USAA
02.2022 - Current

Home Health Aide

Self-employeed
12.2018 - 01.2022

Laundry Attendant

Comfort Inn & Suites
03.2017 - 11.2018

Head Hostess

Figs Mediterranean Restaurant
05.2015 - 02.2017

High School Diploma -

Laurel High School

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Claressa Waters