Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Claresse Medlock

Fulshear,TX

Summary

Committed and motivated employee eager to apply time management and organizational skills in various environments. I have a history of meeting company needs with consistent and organized practices. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the company brand. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Development Officer/Senior Escrow Officer

University Title
Hempstead, TX
06.2023 - 01.2024
  • Attended networking events to build relationships with potential clients.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained an up-to-date database of contacts for potential customers.
  • Greeted and assisted customers to foster positive experiences.
  • Communicated with other corporate departments to develop effective business strategies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
  • Reviewed final figures for accuracy prior to issuing checks at closing table.
  • Provided assistance to customers in understanding escrow process and procedures.
  • Prepared closing documents with care to eliminate errors or delays in processes.
  • Communicated regularly with lenders to update them on progress throughout the transaction process.
  • Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.

Branch Manager/Senior Escrow Officer

Parkway Title Company
Houston, TX
09.2022 - 06.2023
  • Resolved escalated customer complaints in a timely manner.
  • Created reports summarizing operational performance metrics for senior management review.
  • Assisted other branches when needed during peak periods or special projects.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Communicated regularly with lenders to update them on progress throughout the transaction process.
  • Acted as liaison between parties within home buying and selling ecosystem and communicated and kept parties fully apprised of closing status.
  • Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
  • Prepared closing statements, deed documents, and other related escrow documents for signature.
  • Prepared closing documents with care to eliminate errors or delays in processes.
  • Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.

BRANCH MANAGER

Texas American Title Company
Houston, TX
02.2021 - 09.2022
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Established and built customer relationships through targeted outreach and initiatives
  • Disciplined employees to encourage compliance with company policies and procedures
  • Managed and inspired team members to perform to full potential, driving branch profitability
  • Worked with past-due customers by developing plan for resolution
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed staff scheduling, hiring and training processes.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.

ESCROW OFFICER

Stewart Title
Hempstead, TX
04.2014 - 02.2021
  • Worked with customers, realty professionals and lender representatives to complete smooth and efficient process
  • Reviewed documents for accuracy and verified funds
  • Prepared closing documents with care to eliminate errors or delays in processes
  • Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions
  • Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions
  • Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements
  • Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals
  • Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents
  • Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises
  • Made public relations calls, attended industry-related functions and earned word-of-mouth recommendations
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
  • Cultivated partnerships with individuals and firms to better promote products meeting customers' needs
  • Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.

Education

Associate of Science - Finance

Barton County Community College
12.2013

Skills

  • Interviewing and Hiring
  • Proficient in Word and Outlook
  • Operational Reports
  • Work Prioritization
  • Coaching and Mentoring
  • Relationship Building
  • Proactive and Focused
  • Service Oriented
  • Prioritizing and Planning

Certification

  • Notary of Public Certification
  • Licensed Escrow Officer

References

References available upon request.

Timeline

Business Development Officer/Senior Escrow Officer

University Title
06.2023 - 01.2024

Branch Manager/Senior Escrow Officer

Parkway Title Company
09.2022 - 06.2023

BRANCH MANAGER

Texas American Title Company
02.2021 - 09.2022

ESCROW OFFICER

Stewart Title
04.2014 - 02.2021

Associate of Science - Finance

Barton County Community College

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Claresse Medlock