Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claret Oguejiofor

Concord,USA

Summary

Detail-oriented Data Analyst with solid background in analyzing and optimizing business systems to improve operational efficiency. Leveraged expertise to design and implement systems that streamline processes and support strategic initiatives. Demonstrated analytical and problem-solving abilities by effectively collaborating with cross-functional teams to deliver solutions.

Overview

8
8
years of professional experience

Work History

Business Systems Analyst (GIS)

City of Concord
01.2023 - Current
  • Installed and configured middleware in Linux and Windows environments.
  • Analyzed complex datasets to identify trends and provide actionable insights to stakeholders.
  • Analyzed business requirements to develop system specifications and streamline processes.
  • Conducted regular audits of database systems, ensuring compliance with industry standards and security protocols.
  • Streamlined data extraction processes, enhancing efficiency in report generation and analysis workflows.
  • Developed and maintained database queries to ensure data integrity and accessibility for reporting purposes.
  • Built databases and table structures for web applications.
  • Streamlined data retrieval processes by designing and implementing stored procedures and functions.
  • Set up and controlled user access levels across databases to protect important data.
  • Utilized ArcGIS and other GIS software for data management, analysis, and visualization tasks.
  • Managed large-scale geodatabase projects, ensuring timely delivery of high-quality GIS products to clients.
  • Generated data layers, tables and reports for use by corporate and government clients.
  • Integrated Geographic Information Systems analyses into other programs to address existing problems.
  • Managed GIS databases and modified parameters for different needs.
  • Responded to support tickets within optimal time frame to improve customer satisfaction.
  • Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.

Systems Administrator

Muller Corporation
11.2020 - 12.2022
  • Active Directory Implementation, Unlock accounts, New User creation, and group policies management.
  • Microsoft Office 365 Administration, creating user accounts, Password reset.
  • Managed employee access, security roles and permissions.
  • Azure Active Directory implementation.
  • Microsoft SharePoint Administration.
  • Replaced faulty or damaged network hardware components to improve performance.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
  • Performed preventive maintenance of networking hardware and related software.
  • Held primary responsibility for availability and reliability of network infrastructure.
  • Performed disaster recovery tasks and data backups to mitigate damages.
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
  • Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
  • Met with departmental managers to discuss project status and determine action plans.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
  • Managed user access and password rest on Top Builder CRM Software.
  • Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
  • Worked closely with end users to solve problems related to hardware and software.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Responded to support tickets within optimal time frame to improve customer service.
  • Managed employee access, security roles and permissions.

Desktop Support Technician

United Rentals
09.2018 - 10.2020
  • Configured new employee workstations consisting of hardware, software, and peripheral devices.
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Handled maintenance tasks to promote improved network availability.
  • Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
  • Oversaw daily performance of computer use and maintenance.
  • Surveyed and supported technology assets to maintain business continuity.
  • Oversaw bug reports and completed resolutions within adequate timeframes.
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Installed and configured printers and scanners and reset default device passwords.
  • Oversaw hardware, software, and networking component monitoring, testing and installation to assist maintenance and migration.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Diagnosed and resolved hardware and software issues for end-user systems.

IT Technical Support Specialist (Intern)

Atrium Health University City
07.2017 - 07.2018
  • Responsible for user data and migration of profiles as computers are replaced.
  • Inventory Equipment (HP desktop and HP laptops).
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Assists in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Support development and implementation of new computer projects and new hardware installations (Printers, Cisco VOIP phones, Access Points, Smart TV, Monitors etc).
  • Install, diagnose, repair, maintain, image, and upgrade all hardware and equipment while ensuring optimal workstation performance.
  • PC asset management using SQL database.
  • Deployment and implementation of access and support of hospitals and offices employees and in establishing single sign on.
  • Provide first-tier, technical support & problem-solving management to end users on issues of computer operations, including installations, setup, error messages and application use.
  • Assisted with troubleshooting several healthcare applications such as Cerner, Canopy, Epic.
  • Provide excellent customer service to all users.

Education

Bachelor of Science - Computer Science

University of North Carolina Charlotte
06.2018

Skills

  • Requirements gathering
  • Cross-functional collaboration
  • Gap analysis
  • Workflow Analysis
  • Database design
  • Report preparation
  • Research and analysis
  • SQL proficiency
  • Data mapping
  • Data migration
  • User access management
  • Upgrade testing
  • Data consolidation
  • Software and hardware implementation
  • Software testing
  • Systems analysis
  • System maintenance
  • Information security
  • Technical writing
  • Object-oriented programming
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Database administration
  • Software development
  • Change management
  • Analytical skills
  • Business intelligence

Languages

English
Native or Bilingual
French
Full Professional
Spanish
Professional Working

Timeline

Business Systems Analyst (GIS)

City of Concord
01.2023 - Current

Systems Administrator

Muller Corporation
11.2020 - 12.2022

Desktop Support Technician

United Rentals
09.2018 - 10.2020

IT Technical Support Specialist (Intern)

Atrium Health University City
07.2017 - 07.2018

Bachelor of Science - Computer Science

University of North Carolina Charlotte

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Claret Oguejiofor