Claretha Miller
Cordova,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Transportation Technician 3
Tennessee Department of Transportation
09.2023 - Current
- Ensure safe and efficient traffic movement, monitoring roadways and detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances
- Maintain the operation of all traffic equipment, computers and software associated with the traffic system
- Monitor roadways via CCTV surveillance cameras and detection systems
- Keep operators and staff alerted to new and existing memos
- Confer and assist with partners (MPD, MFD, THP, and other Emergency Service Patrols) with emergency traffic and other emergency related situations.
Dispatcher II /Administrative Assistant I
First Student Transportation Service
07.2020 - 09.2023
- Communicates effectively, by oral and written means with transportation staff, school personnel, parents and students using technical radio equipment, emails and multiline telephone equipment
- Have knowledge of safe and efficient operation of motorized equipment, knowledge of Tennessee Vehicle Code dealing with traffic and passenger safety regulations
- Dispatch buses and routes for drivers on a daily basis for the safe and timely transportation for students
- Assist with payroll using Compass and Oracle software; schedule field trips and travel arrangements for drivers and staff; provides project management assistance when necessary; supports Office Manager and Supervisor in maintaining efficient daily operational goals.
Transportation Specialist / Dispatcher II
Durham School Services
06.2014 - 07.2020
- Provide full administrative support to include management of office staff, plan and coordinates a variety of meetings and events, prepares and edits reports and presentations using Microsoft Office software; organize and maintains files; expedites the flow of bus schedules and staff and initiates follow-up when necessary
- Schedule and conduct interviews with prospective job applicants with onboarding in the recruitment and hiring process.
Transportation Specialist
Shelby County Schools
02.2013 - 05.2014
- Transport students over specified routes with great care and safety
- Communicates effectively, by oral and written means, with transportation staff, school personnel, parents and students
- Have knowledge of safe and efficient operation of motorized equipment, knowledge of Tennessee Vehicle Code dealing with traffic and passenger safety regulations.
ServiceMaster Short Term Contract – Computer Operator Tech
Pro-Tech Talent and Technology
06.2013 - 09.2013
- Set up, coordinate and monitor the operation of electronic computer equipment, such as printers, tape and disk drives
- Selects and loads input and output, observes operation of equipment, control panels, error lights, verification printouts, error messages and faulty output
- Researches error messages and may manipulate console to properly sequence job steps after a job is interrupted
- Monitors database systems in accordance with a schedule of operations
- Prepare and operate mainframe and client/server computer systems (VM/VSE, AS400) and peripheral equipment to support day-to-day business operation
- Experience with methods, practices, terminology, and procedures used in computer operations.
Computer Operator II
Accredo Health Group
01.2009 - 01.2010
- Monitored, maintained and managed all production schedules with emphasis on documented standards, processes and management of computer resources
- Monitored various systems such as AS/400, PAC System, EBI Alarms/Alerts, Sitescsope and Weather Alerts
- Responsible for system backups and escalation of all trouble tickets associated with incomplete/failed backups using Remedy software.
IT Lan Support Analyst
Thomas & Betts
01.2007 - 01.2009
- Administered a complex network or group of networks typically consisting of around 150 or more workstations, utilizing TCP/IP, RF technology and/or one or more Windows or thin client based operating systems which supports the warehouse and distribution systems
- Installed, configured and maintained personal computers, Novell networks, UNIX workstations, file servers, Ethernet networks, network cabling and other related equipment, devices and systems, repair Zebra and Printronix printers
- Developed and conducted various training and instructions for system users or specific devices (workstations, printers, etc.) in daily distribution operation.
IT Supervisor II
University of Tennessee
01.1997 - 01.2007
- Responsible for effectively monitoring and managing the operation of all computer systems and routine operations, developing new procedures and maintaining procedural manuals and error logs
- Responsible for operation of system hardware (VAX, UNIX, MVS, etc.), servers, Backups, printers, terminals and maintenance of equipment and inventory.
Education
B.S. Professional Studies - Organizational Leadership
University of Memphis
Memphis, TN05.2014
Associate of Applied Science - Information Technology
Southwest Tennessee Community College
Memphis, TN05.2002
Skills
- Ability to Monitor MS Window Servers, Active Directory, MS Exchange, MS Outlook
- Ability to Manage User Accounts and Groups
- Ability to use and operate computer equipment
- Repair and Configure various Printers
- Proficient with Microsoft Office Suite (Word, Excel, Access, and PowerPoint, Oracle, Compass, Edutracker), Data Processing
- Knowledge of Visual Basic Programming
- Mainframe Operating Systems (MVS, MVS/SE, OS/390, OS/VS1, VSE/ESA, z/OS, z/VM, and others)
- Transportation management systems
- Route Planning
- Warehouse Operations
- Shipping and receiving
- Commercial driver's license
- Safety Regulations
- Critical Thinking
- Emergency Procedures
- Safety Protocols
- Problem Resolution
Qualification Highlights
- Mediation and problem-solving skills
- Competent using software including: Windows, Microsoft Office, E-mail, Internet
- Effective management, technical, and supervisory skills
- Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual
- Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up
- Use clear, concise communication skills in conjunction with organizational skills to perform daily duties
- Work well as a team member or independently
- Met or exceeded all performance goals to date
- Resourceful, energetic, competent, multi-task and results-oriented
- Public speaking and presentation experience
- Spearheaded and successfully implemented ongoing recruitment program to hire and effectively train all personnel
- Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity
- Commended for dedicated work ethics and rewarded by steady promotions and training in all aspects of work skills
Timeline
Transportation Technician 3
Tennessee Department of Transportation
09.2023 - Current
Dispatcher II /Administrative Assistant I
First Student Transportation Service
07.2020 - 09.2023
Transportation Specialist / Dispatcher II
Durham School Services
06.2014 - 07.2020
ServiceMaster Short Term Contract – Computer Operator Tech
Pro-Tech Talent and Technology
06.2013 - 09.2013
Transportation Specialist
Shelby County Schools
02.2013 - 05.2014
Computer Operator II
Accredo Health Group
01.2009 - 01.2010
IT Lan Support Analyst
Thomas & Betts
01.2007 - 01.2009
IT Supervisor II
University of Tennessee
01.1997 - 01.2007
B.S. Professional Studies - Organizational Leadership
University of Memphis
Associate of Applied Science - Information Technology
Southwest Tennessee Community College
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