Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claribel Collado

Brooklyn,NY

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

7
7
years of professional experience

Work History

Program Specialist

Bronxworks
01.2024 - Current
  • Provide direct services and prevention education to clients living with HIV/AIDS (PLWH/A) and individuals at high risk for acquiring HIV, sexually transmitted infections (STIs), and Hepatitis C. This included people engaging in high-risk sexual behavior and intravenous drug users.
  • Successfully manage and organize caseload
  • Administer HIV and HCV testing
  • Facilitate connections between clients and medical professionals.
  • Conducted intake, risk assessment, and service plan development while providing referrals and advocacy.
  • Conducted outreach activities to establish connections with potential clients and expand client base base
  • Develop and deliver educational workshops and presentations
  • Monitor and document client progress toward service plan goals
  • Established goals and created action plans to achieve testing and care goals.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics such as fleet issues.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.

Front Desk Associate

Blink Fitness
08.2023 - 01.2024
  • Consistently provided friendly greetings to all members and guests, ensuring a welcoming atmosphere
  • Served as a point of contact for new members enrolling in startup sessions with Blink Personal Trainers.
  • Provided exceptional telephone service with an energetic approach
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Conducted tours of the club for prospective members.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.

Patient Service Representative

CityMD Urgent Care
07.2021 - 04.2023
  • Scheduled appointments and answered telephone inquiries in accordance with company guidelines
  • Succeeded in showcasing proficiency in the insurance grid for all rendered services
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Create patient orders in the electronic health record with correct diagnostic codes.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.

Patient Coordinator

Special Touch Home Care
11.2017 - 06.2021
  • Successfully manage the allocation of tasks to home health aides
  • Coordinate treatment plans with patients and their caregivers
  • Efficiently dispatched home health aides to appropriate assignments
  • Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.

Education

Associate in criminal justice -

ASA College
Brooklyn, NY
06.2013

Skills

  • Salesforce
  • ATHENAHEALTH
  • E-CLINICAL WORKS
  • HHAEXCHANGE
  • Performance Assessments
  • Office Administration
  • Report Preparation
  • Project Coordination
  • Scheduling proficiency
  • Microsoft Office
  • Maintaining Client Records
  • Customer Service

Timeline

Program Specialist

Bronxworks
01.2024 - Current

Front Desk Associate

Blink Fitness
08.2023 - 01.2024

Patient Service Representative

CityMD Urgent Care
07.2021 - 04.2023

Patient Coordinator

Special Touch Home Care
11.2017 - 06.2021

Associate in criminal justice -

ASA College

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Claribel Collado