Claribel Garcia
Summary
Results-oriented sales professional skilled in customer service and relationship management. Expertise in resolving customer issues to enhance satisfaction and drive sales growth. Dedicated to fostering strong client relationships and delivering impactful solutions that exceed expectations.
Overview
10
10
years of professional experience
Work History
Customer Solutions Agent
Charter Communications
Riverview, FL
04.2025 - Current
- Enhanced customer satisfaction by resolving issues with custom solutions.
- Leveraged comprehensive knowledge of products and policies to optimize support.
- Analyzed and resolved complex client problems efficiently and strategically.
- Contributed to company growth via strategic cross-selling and up-selling.
- Cultivated loyal client relationships through professional communication.
- Maintained composure and professionalism while managing high call volumes.
Administrative Assistant
Cohen & Grieb, P.A.
Tampa, FL
09.2021 - 02.2025
- Managed scheduling and calendar for executives, ensuring optimal time management.
- Coordinated office communications, enhancing workflow efficiency across departments.
- Developed and maintained filing systems, improving document retrieval processes.
- Prepared reports and presentations, contributing to informed decision-making processes.
Inside Sales Representative
Charter Communications
Tampa, Florida
08.2018 - 02.2021
- Sold internet, cable, streaming services, and mobile plans, leveraging consultative sales techniques to align solutions with customer needs.
- Increased revenue through bundled service recommendations and upselling.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed inbound calls and updated CRM records to ensure accurate tracking of customer interactions and sales opportunities.
- Facilitated bilingual communication with clients to enhance customer satisfaction and engagement.
Sales Consultant
AutoMax Car Dealership
Pinellas Park, Florida
05.2016 - 07.2018
- Navigated full sales cycle from prospecting to contract execution, ensuring client needs were met at each stage.
- Negotiated competitive pricing and financing options, successfully closing high-value vehicle sales through tailored solutions.
- Generated repeat and referral business through relationship building and follow up.
- Cultivated strong client relationships, generating repeat and referral business through consistent follow-up and engagement.
- Conducted thorough vehicle presentations, highlighting features and benefits to potential buyers.
Education
High School Diploma -
Franklin K. Lane H.S.
Queens, NYSkills
- Consultative selling
- Call center experience
- CRM systems
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Calm and professional under pressure
Timeline
Customer Solutions Agent
Charter Communications
04.2025 - Current
Administrative Assistant
Cohen & Grieb, P.A.
09.2021 - 02.2025
Inside Sales Representative
Charter Communications
08.2018 - 02.2021
Sales Consultant
AutoMax Car Dealership
05.2016 - 07.2018
High School Diploma -
Franklin K. Lane H.S.