Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claribel Hernandez

East Hartford,CT

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Responsible Job Title brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.

Overview

13
13
years of professional experience

Work History

Delivery Driver

LaserShip
11.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Successfully avoided time delivery delays by carefully planning best routes.

Delivery Driver

DoorDash
12.2021 - 11.2022
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Delivered orders to customers to drive full satisfaction.
  • Processed payments, made change, and provided receipts.

Call Center Customer Service Representative

Santander Banks
08.2019 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Generated customer service reports to track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Restaurant Waiter

Chili's Restaurant
08.2010 - 09.2019
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new servers on restaurant policies and procedures.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Met with chef to review daily specials and menu changes.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Educational Representative

Proyecto Salon Hogar
09.2014 - 01.2016
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Organized and led practice, research and lab assignments.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Reported on student progress, behavior, and social skills to parents.
  • Administered tests and assessments to evaluate student progress and performance.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Mentored and tutored individual students needing additional help.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Shared important information with students concerning upcoming assignments and tests.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Education

Doctorate - Education

Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR

Master Of Business Administration - Business Administration

Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR
05.2022

Bachelor - Penal Justice With Security And Protection

Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR
08.2019

Associate - Penal Justice With Security And Protection

Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR
07.2016

Skills

  • Delivery
  • Customer Service
  • Local Routes Understanding
  • Pallet Jack Operation
  • Knowledge of State Roads and Highways
  • Time Management
  • Delivery Record Keeping
  • Product and Service Sales
  • Local Delivery
  • Shopping Orders
  • Responsible Driver
  • Auto Delivery
  • Trip Planning
  • Loading and Unloading
  • Client Relationship Management
  • Equipment Monitoring
  • Logistics Knowledge
  • Customer Response
  • Product Distribution
  • Teamwork and Collaboration
  • Vehicle Cleaning and Maintenance
  • Inventory and Stocking
  • Sales Strategy Development
  • Verbal and Written Communication
  • Delivery Schedule Development
  • Attention to Detail
  • Excellent Sense of Direction
  • Food Delivery
  • Customer Relationships
  • Basic Math Skills
  • Communication and Interpersonal Skills
  • Serve Customers
  • Ability to Lift 50 Pounds
  • Efficiency and Time Management
  • Refund Processing
  • Contactless Deliveries
  • Spanish Fluency
  • Delivery Verification
  • Load Safety
  • Valid Vehicle Insurance and Registration
  • Secure Loads
  • Sales and Promotions
  • Residential Delivery Etiquette
  • Dispatch Collaboration
  • Traffic Laws and Regulations
  • Cargo Records
  • Cargo Handling
  • Signature Verification
  • Strong Working Relationships
  • Documentation
  • Safety

Timeline

Delivery Driver

LaserShip
11.2022 - Current

Delivery Driver

DoorDash
12.2021 - 11.2022

Call Center Customer Service Representative

Santander Banks
08.2019 - 09.2021

Educational Representative

Proyecto Salon Hogar
09.2014 - 01.2016

Restaurant Waiter

Chili's Restaurant
08.2010 - 09.2019

Doctorate - Education

Sistema Universitario Ana G Mendez - Universidad Metropolitana

Master Of Business Administration - Business Administration

Sistema Universitario Ana G Mendez - Universidad Metropolitana

Bachelor - Penal Justice With Security And Protection

Sistema Universitario Ana G Mendez - Universidad Metropolitana

Associate - Penal Justice With Security And Protection

Sistema Universitario Ana G Mendez - Universidad Metropolitana

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Claribel Hernandez