CLARIBEL MEJIA

• Created and maintained filing systems, both paper and electronic.
• Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
• Managed daily mail distribution including sorting out incoming and outgoing mail.
• Followed up with customer inquiries via phone or email promptly.
• Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
• Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
• Managed office inventory and placed new supply orders.
• Reviewed files and records to obtain information and respond to requests.
• Request all interpreters via email/phone when needed.
• Request recycle bin disposable weekly , per HIPPAA guidelines
• Used judgment and initiative in handling confidential matters and requests.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating records.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Delegated work to staff, setting priorities and goals.
• Resolved customer complaints or answered customers questions.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Recruited, interviewed and selected employees to fill vacant roles.
• Organized patient charts for surgical procedures and ensured accuracy of all documents.
• Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information..
• Verify all insurances, get referrals,prep charts for new patients,and for surgery patients.
• Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
• Manages offices schedules and vacations
• Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
• Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
• Provided assistance with post-operative care plans according to physician's orders.
• Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
• Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
• Coordinate Authorizations and PA for Surgery and all Radiology testing.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Prepare Authorizations and Prior Auth. for all Surgeries/ Radiology testings.
• Maintain/stock weekly doctors conference room.
• Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia..
• Checked patient insurance and collected pre-authorizations from providers.
• Worked with operating facilities to schedule procedures on behalf of five surgeons.
• Managed patient check-in and check-out procedures and processed payments.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Communicated with patients with compassion while keeping medical information private.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Answered busy telephone and directed calls to appropriate medical or administrative staff.
• Prepare monthly on call/weekend care schedules for different providers/departments.
• Maintain/organize/stock doctors conference room weekly.

• Lenox Hotel 12/04/2003 The Art of Actice Listening Meaningful Training, HIPPA, passageway, Critical Thinking, April 2017 Ergonomics Training, Boston, MA Brigham’s & Women' s Hospital
• Designing the workplace keeping in mind the capabilities and Limitations of the worker
• Apply science concerned with designing and arranging things people use so that the people and things interact most efficiently
• Prevent soft tissues injuries and musculoskeletal disorder.

• The Art of Actice Listening:
• Meaningful Training, HIPPA, passageway, Critical thinking
• Epic screening Tools: 5-20-20 Brigham's & Women's Hospital
• Ergonomics Trainings:, Brigham's & Women's Hospital
• Designing the workplace keeping in mind the capabilities and limitations of the worker
• Prevent soft tissues injuries and musculoskeletal disorder
• Training: April 2011 E-Mail Writing and Etiquette: Brigham's & Women's Hospital
• Security Training Neo, Fire Safety Infection Control/OSHA, Writing Skills Workshop, Communication Skills
• Safety/Environmental Health BPOT Existing Employee's Workshop
• P.F.S.Front Line Excellence, Time Recording, Pauline Hule Consulting
• Kara Todeschini Consulting, Critical Thinking
• Civility in the workplace: 2019 Brigham's & Women's Hospital
• Breaking down communication in the work place, conflict resolution
• Manage busy daily Dar in Epic, flip appoitments call patient make virtual/tele-Med appointments
• Make sure all patients are confirmed or no showed and all visits/test are done daily
• Triage urgent care patients make live appointments or do phone encounter in Epic and route to nurses pool
• Book urgent care patients Covid precautions and make all necessary arrangement
• Other duties as assigned.

* Make on-line appointments, as well urgent care appointments,

* Answer multiple busy phone lines in timely manner and using standard greeting,

* Assist the call center with high volume of calls

* Assisted with the preparation of patient charts for upcoming appointments.

• Provided administrative support to physicians and other healthcare staff.
• Maintained accurate records of patient information in accordance with HIPAA regulations.
• Greeted patients upon arrival, collected medical history, and verified insurance coverage.
• Scheduled appointments, answered phones, and responded to emails in a timely manner.
• Facilitated communication between patients, physicians, and other healthcare professionals.
• Answered questions from patients regarding their treatment plans or medications prescribed by physicians.
• Maintained confidentiality when handling sensitive medical information or discussing patient cases with colleagues.
• Responded to client calls and inquiries to deliver applicable information.