Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claribel Reyna

Lawrence,MA

Summary

Dynamic Shift Manager with proven expertise at McDonald's, excelling in employee training and customer service. Recognized for enhancing team performance and resolving customer complaints effectively. Skilled in cash handling and decision-making, fostering a collaborative environment that maximizes productivity and ensures customer satisfaction.

Overview

8
8
years of professional experience

Work History

Shift Manager

McDonald's
03.2024 - 03.2025
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.

Administrative Assistant/ Intake Coordinator

Nfi Massachusetts
10.2022 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Crew Member/Shift Manager

McDonald's
01.2017 - 10.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

Human Services -

Northern Essex Community College
Haverhill, MA

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Delegating work
  • Payment processing

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's
03.2024 - 03.2025

Administrative Assistant/ Intake Coordinator

Nfi Massachusetts
10.2022 - 11.2023

Crew Member/Shift Manager

McDonald's
01.2017 - 10.2023

Human Services -

Northern Essex Community College

Similar Profiles

CREATE PROFILE
Claribel Reyna