Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Claribel Rodriguez

Tucson,Az

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Accounts Receivable Clerk

AZ Best Block
03.2021 - Current
  • Assist customers with any questions or placing orders for delivery/pickup
  • Request material from other locations to fulfill orders (including pavers, blocks & tools)
  • JD Edwards system used to create orders
  • Balanced out cash and debit making sure everything balanced at the end of day, through the UTA system
  • Follow up with customers once the order is ready to be shipped or picked up
  • Schedule deliveries according to the date order was placed
  • Worked as a team to place orders aside to stop over selling
  • Communicated via email with the other two locations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Customer Service Rep. (CSR)

CheckSmart
03.2020 - 02.2021
  • Managed to learn the trip around a check, identifying if the check is a fraud or not
  • Cashed almost all types of checks if properly verified with the maker and/or bank, making sure no stops or holds or mobile deposits had been made
  • Asking questions to make sure transactions made sense
  • Learned to Process Title Loans and/or Registration Loans with required paperwork
  • Took payments for customers with current loans and refinanced the loan for another 2-4 weeks
  • Made daily calls to customers passed due on their loans up to 30 days late
  • Tried to get a hold of them at work and through cell phone
  • Called three times a day, leaving a message in the afternoon
  • Also, I started making calls for upcoming scheduled payments, three days early
  • Sent money for customers through Western Union Application, asking for proper Identification
  • Processed Money Orders for customers
  • Accepted money deliveries from Brinks, had to count all the money being brought in and put away in the safe
  • Learned to accept and transfer money from other drawers, stores and Brinks
  • Managed to properly open and close the store following safety procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Youth Care Worker

Southwest Keys
01.2018 - 10.2020
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Organized cultural and educational field trips to enhance learning experience and broaden horizons.
  • Documented data and completed accurate updates to case records.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Completed clear and concise documentation of youth behavior and actions.

Sales Associate (SA)

CosmoProf
01.2016 - 10.2017
  • Stocking products, doing inventory, also receiving and collecting shipment
  • Prepared money deposits to take to the bank the next morning, checking the cash drawers for the right amount of money everyday
  • Teach customers about new or incoming brands
  • Assist classes to better understand the hair products that were being brought into the stores
  • Learned to manage the store without a manager for several hours
  • Trained new employees to properly open and close the store following safety protocol.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Graduate -

Desert View High School
05.2015

Skills

  • Management Skills
  • Bilingual
  • Tech-Savvy
  • Excellent Customer Service
  • Problem Solving
  • Billing
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Payment Processing
  • Scheduling
  • Follow-up skills
  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Staff Training

Custom

  • Amanda Hatch, (Ex) Coworker, (520) 591-8425
  • Claudia Pena, (Ex) Coworker, (520) 867-1512
  • Miguel Perez, Friend, (520) 331-2140

Timeline

Accounts Receivable Clerk

AZ Best Block
03.2021 - Current

Customer Service Rep. (CSR)

CheckSmart
03.2020 - 02.2021

Youth Care Worker

Southwest Keys
01.2018 - 10.2020

Sales Associate (SA)

CosmoProf
01.2016 - 10.2017

Graduate -

Desert View High School

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Claribel Rodriguez