Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Claribel Zabola

Las Vegas

Summary

Dynamic and results-driven professional with extensive experience, excelling in fast-paced environments. Bilingual in English and Spanish, adept at problem-solving and maintaining accurate records. Proven ability to enhance customer satisfaction through effective communication and strong teamwork, consistently achieving high-quality standards in shipping and receiving operations.

Overview

9
9
years of professional experience

Work History

Warehouse Package Handler

Amazon
01.2023 - Current
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
  • Accurately select and retrieved products based on customers orders.
  • Packaged item and prepare it to be sent out for delivery.
  • Processed several returns.
  • Checked products for damage or other issues before packing into boxes.
  • Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
  • Followed verbal and written instructions to properly move and ship products.

Title and Lien Sales

DMV Services
02.2020 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Handling legal transfers with DMV services.
  • Verifying lien holder funds and payments
  • Making sure accurate title documents and preparing all payoff checks and maintaining outstanding title work.
  • Strengthened communication skills through regular interactions with others, including answering variety of phone calls.
  • Learned and adapted quickly to new technology and software applications.

Appointment Scheduler

Gold Coast Dental
06.2016 - 01.2020
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
  • Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • HIPPAA regulations followed.

Education

High School Diploma -

Desert Rose Adult High School
Las Vegas, NV

Skills

  • Bilingual English/Spanish
  • Customer Service
  • Maintaining records
  • Problem Solving
  • Computer Skills
  • Heavy lifting
  • Shipping and receiving
  • Sorting packages
  • Strong personal communication skills
  • Fast Learner
  • Challenge taker
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Scheduling
  • Call management
  • Honest, Loyal, Tema Player, Adaptive and Proficient to work

Accomplishments

  • Supervised team of 10 staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Warehouse Package Handler

Amazon
01.2023 - Current

Title and Lien Sales

DMV Services
02.2020 - 01.2023

Appointment Scheduler

Gold Coast Dental
06.2016 - 01.2020

High School Diploma -

Desert Rose Adult High School

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Claribel Zabola