Claribell Hernandez

• Perform and record vital signs in EMR software including: height, weight, blood pressure, pulse ox and temperature
  
• Administer immunizations/injections as well as phlebotomy
  
• Train new staff members when hired
  
• Assist with procedures such as Colposcopy, Hysteroscopy, Leeps, Cryotherapy
  
• Perform common clinic screening and testing, as well as perform NST's on patient's
  
• Interview patients: Record all patients' medical history, surgical history, vital statistics, or information such as test results in medical records
  
• Prepare treatment rooms for patient examinations, keeping rooms neat, clean, and sanitized
  
• Show patients to examination rooms and prepare them for physician
  
• Assist physician with exams
  
• Prepare and administer medications as directed by physician
  
• Order labs, mammograms, ultrasound and other radiology orders as directed by physician
  
• Collect specimens from patients and perform test and screening according to symptoms
  
• Check patients in/out of clinic and schedule follow up appointments
  
• Medical records & Prior authorizations
  
• Review and complete medical supply inventory weekly for the office
  
• Sanitize and stock rooms at the end of the day and prepare for the next day
  
• Chart Prep for next day for every provider
  

• Contacted patients for appointment reminders

• Record, manage, and update patient information into EHR system in accordance with HIPAA regulations.

• Manage appointment scheduling, rescheduling, and follow-ups for more than 320 patients a week.

• Assisted with Insurance Verification, Medication refill requests, and medical records request

• Collect co-payment and deductibles prior to appointments.

• Accept and send new patient forms to be completed at least 2 hours prior to appointment.

• Provide administrative support to an office of 3 prescribers and 5 therapists, also assist with other sister offices.

• Handled phone system with excellent phone etiquette.

• Create Excel spreadsheet for patients for the next day with appointment times, insurance, provider, appointment types, and payments due prior to appointments.

• Assist with over 80 patients daily

• Ensured cleanliness in compliance with OSHA regulations and new CDC Guidelines.

• Collaborate with physicians, pharmacy staff, and patients to deliver the best quality of care possible.

• Send patients labs and EKG orders to patients to complete prior to future appointments.

• Enhanced front office productivity and provided exceptional customer service.

• Offered patients with written office policies, HIPAA rights, medical literature, and benefits information.

• Treat staff, physicians, visitors and patients with dignity and respect.

• Streamlined operations and prioritized tasks, allowing patient count to increase revenue by 80%
• Perform nursing procedures under supervision of physician.
• Assist physician in exam rooms with well women exams and specimen collection.
• Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart.
• Give instructions to patients as instructed by physician.
• Ensure all related reports, labs and information is filed and available in patients' medical records for physician prior to their appointment.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required for procedure.
• Take telephone messages and provide feedback and answers to patients, physician, and pharmacy calls.
• Create lab orders, and referrals
• Refill and Authorize medications.
• Refer patients out to specialists and radiology depending on their needs.
• Perform EKG's when needed.
• Phlebotomy every morning.
• Process blood including centrifuging and separating serum.
• Label and store blood according to protocol.
• Keep accurate log of all blood draws.
• Record exact date and time of processing.
• Pack and ship blood samples, specimen samples, and all other samples to correct laboratory.