Clarica Edwards
Tampa,FL
Summary
Dynamic consultant with a proven track record at Help Us Help U, excelling in client relationship management and project leadership. Expert in problem-solving and process improvement, I successfully streamlined operations, enhancing team efficiency and driving significant project outcomes. Committed to fostering team development and continuous improvement, I deliver impactful solutions that elevate client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Consultant
Help Us Help U
St. Petersburg, FL
12.2024 - 06.2025
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Generated reports detailing findings and recommendations.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
General Manager
Checkers
Ruskin, FL
10.2021 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Wendy’s
Tampa, FL
06.2013 - 08.2022
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Mainland High School
Daytona Beach, FLSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Issue resolution
- Customer relationship management
- Project leadership
- Work Planning and Prioritization
- Continuous improvement
- Time management
- Analysis & evaluation
- Process improvement
- Staff management
- Management coaching
Certification
Food certification and I also have my phlebotomy license.
Timeline
Consultant
Help Us Help U
12.2024 - 06.2025
General Manager
Checkers
10.2021 - 12.2024
General Manager
Wendy’s
06.2013 - 08.2022
Mainland High School