Clarice M. Adams
Summary
Healthcare management professional with 1 year in extensive experience overseeing medical office functions. Proven expertise in enhancing operational efficiency and promoting a collaborative work environment. Recognized for adaptability and reliability in dynamic settings, with a strong focus on patient care and administrative excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
The Toledo Clinic
04.2024 - 07.2024
- Supervise the clerical and medical staff, including receptionists, front-office administrators, respiratory technicians, and medical assistants
- Develop and enforce policies and procedures that promote a well-organized and efficient workplace
- Daily, I oversee the completion of various administrative tasks within a medical office
- My main duties include managing patient records, handling payroll, billing, and office budgets and hiring and training medical staff
- Monthly, I organize and maintain four providers office, hospital rounding, and on-call schedules
- I also manage correspondence, complaints and queries
- Addressed and remedied all patient or team member issues.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Oversaw accounting, budgeting, and financial reporting.
- Managed 8 employees with various personalities and from different cultures for large 4-physician practice.
Clinical Office Supervisor
ProMedica
09.2023 - 04.2024
- Currently oversee daily operations of a clinical office with 5 employees
- Hire, train, and manage payroll
- Support the department and staff day-to-day operations, customer service, and clinical needs
- Bridge concerns to Director from staff
- Communicate directly with providers regarding schedules and assistance with patient care
- Work closely with the director in the development and implementation of department policies, systems and processes that promote quality and efficiency within the office
- I direct and oversee responsibilities and duties of the department to assure productivity, efficiency, and great care
- Ensures that employee performance reflects job standards and implements corrective action plan based on work issues
- Prepares staff performance reviews in a timely manner
- Holds staff accountable to performance and service standards
Senior Medical Assistant
ProMedica
06.2013 - 09.2023
- Managed and maintained my schedule as I traveled throughout Toledo, Perrysburg, Fremont, and parts of Michigan providing help to the office that were short staffed
- As a Medical Assistant I performed Blood Pressure, EKG, Venipuncture Sterilization and Disinfection
- Urinalysis Testing Medical Procedures and Terminology, Basic Anatomy Phlebotomy, Process Basic Understanding of Medical Transcription, Basic Understanding of ICD, CPT, HCPCS Coding
- Familiar with OSHA and HIPAA Regulations, Efficient in Epic Electronic Health Records and Medisoft
- General Office Skills Efficient in MS Word and Excel
Education
Associate degree - Medical Office Management
Stautzenberger College
07.2024
Diploma - Registered Medical Assistant
Stautzenberger College
04.2013
Skills
- Project management
- Focus Driven
- Communication
- Organization
- Problem-solving
- Verbal & Written
- Proficient in Billing
- Great ability to lead
- Fast learner
- Professional telephone etiquette
- Strong work ethic
- Effective multitasking
- Medical procedures scheduling
Timeline
Office Manager
The Toledo Clinic
04.2024 - 07.2024
Clinical Office Supervisor
ProMedica
09.2023 - 04.2024
Senior Medical Assistant
ProMedica
06.2013 - 09.2023
Diploma - Registered Medical Assistant
Stautzenberger College
Associate degree - Medical Office Management
Stautzenberger College
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