Clarice Alvarez
Elizabeth City,NC
Summary
Efficient and detail-oriented Front Office Assistant with 2 years of experience providing exceptional customer service and administrative support. Proficient in managing front desk operations, resolving issues, and implementing digital check-in systems. Possesses strong problem-solving skills and knowledge of company policies and procedures. Fluent in Spanish.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Outer Banks Beach Club
12.2023 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Served as a point of contact for building maintenance requests such as repairs or cleaning services
- Implemented digital check-in system resulting in improved efficiency by reducing wait times
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
- Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
- Collaborated with IT department to troubleshoot technical issues related to phone systems or software
- Coordinated with security personnel to ensure the safety of employees, visitors, and property
- Demonstrated strong problem-solving skills when handling difficult situations or demanding customers
- Implemented new guest registration process resulting in reduced check-in time by XX minutes per guest
Housekeeper
Vacasa
06.2019 - 02.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Sorted, laundered and put away various laundry items.
Education
High school diploma -
Northeastern High School
Elizabeth City, NC06.2022
Skills
- Active Directory
- Help Desk (2 years)
- Operating Systems
- Two-way radio operation
- Active listening
- Microsoft Windows (5 years)
- Analytical thinking
- Desktop Support
- Check-in procedures
- Cash handling
- Guest relations
- Phone and email etiquette
- Payment processing
Languages
Spanish - Fluent
Portuguese - Intermediate
Timeline
Front Desk Receptionist
Outer Banks Beach Club
12.2023 - Current
Housekeeper
Vacasa
06.2019 - 02.2022
High school diploma -
Northeastern High School
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