Clarice Coutinho Camara

• Build and create strong relationship with enterprise clients
• Define the strategy for your Country / Region
• Leverage results bringing new accounts to the company
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.
• Help define and establish best practices together with the marketing team
• Monitor and report on sales performance analytics
• Suggest innovative ideas to increase sales and improve customer experience

•Develop new potential's market;

•Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs worldwide;

•Solution-oriented to create strategies based on analytical thinking;

• Open and develop new market (first year LATAM market: 650K gross revenue)

• Develop and maintain key relationships;

•Work with sales to optimize pipeline creation and efficient lead handoff

•Analyses data to identify trends and learn about new solutions

•Achieving growth and hitting sales targets ;

•Designing and implementing a strategic sales plan that expands company’s customer base ensure company's strong presence and its technology;

•Present sales, revenue and expenses reports and realistic forecasts for the CEO;

•Identify emerging markets and market shifts while being fully aware of new products and competition status.

•Participate and events and conferences;

• Work with marketing team and operation to delivery the best response for the market and clients considering the culture differences.

•Accurate entrepreneurship and resilience skills;

•Focus on customers development and excellence service delivery;

• Develop and conduct client satisfaction surveys to improve our service level;

• Manage 17 employees  (schedule, quality, pay roll and all Rh issues);

• Responsible to lead and engage the team (17 people) to achieve the results by defining individual KPIs and goals.

• Problem solving, solution -oriented; analytical thinkin

•Responsible for managemening and improving performance for all processes for both the agencies achieving a result 2017 above USD 1.2 mm gross;

• Develop marketing and commercial strategies to increase sales performance by increasing number of clients, understanding the profitability of each offered product and improving the strength of the brand in the area.

• Responsible for managing and oversighting financial workflow, accounting processes and sales performance control agencies; 

• Responsible for leading the process on how to management the commercial performance by elaborating performance indicators and implementing management tools to enhance results in 21 countries of European, Asian, Middle Eastern and South American market. Sales results of USD 438mm per year

• Lead benchmarking process in 21 markets and conducted sales control rituals and routines to identify opportunities and implement improvements

• Responsible to develop managerial reports to provide accurate data and statistics on sales and markets in order to enhance knowledge to decision making process,

• Responsible to lead a team project of centralization of financial department in Madrid – reduction of 30% of head account, cost reduction of USD 202.267,80 per year

• Lead the opening of a new Office in Japan and China expecting a new revenue of USD 16.413.032,45 in the first year, with 5% growth per year

• Responsible to managementall contracts focus on opportunities of cost reduction for the company and improvement on service level provided by vendors

• Responsible for the opening of 15 news markets in Europe, Asia and Middle East.

• Participated on the redesign and standardization of routines in all bases in Europe

• Conducted performance analysis of European markets;

• Responsible for sales control and performance of 14 European bases;

• Managed contracts for all 14 European bases

• Evaluated business performances of our clients (reducing cost and increase revenues)

• Proposed implementation of management tools to enhance procedures

• Contributed to the standardization of routines and process acoording to our clients needs

• Participated on the redesign and standardization of routines at the giant telephone company – TELEMAR;

• Contributed to the project to reduce expenses and increase tax collection at the City of Sao Paulo