Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarice Hall

Charlotte,NC

Summary

Ambitious Hospitality professional with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, finances, crm reporting and creating innovative solutions to food service challenges. Well-versed in hospitality standards, sales, meeting & events, conference center management and natural knack for building relationships with customers.

Overview

10
10
years of professional experience

Work History

Director of Catering

Eurest Dining
11.2024 - Current
  • Discussed client's event needs to develop recommendations for room options and possible menus.
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations .
  • Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Handled catering scheduling, ordered food and planned events.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Designed catering packages to increase sales and customer experience.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Handled payment collection and payroll of 12 employees.
  • Hired and trained both permanent and temporary staff members.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.

Non Comm Specialist

Affinity Group
05.2021 - 11.2024
  • Aided manufactures and producers in launching, managing, expanding the sales and marketing of their product
  • Work directly with manufactures and potential buyers to market products, negotiate prices and promote relationships between the two parties
  • Manage ingredient optimization process
  • Assisted with Ingredient and menu data research and analysis
  • Maintained an up to date profile folder of each customer; utilizes the CRM system weekly to report on sales call activity, updates and follow ups, in addition to customer profile management
  • Worked closely with the entire sales force and openly discusses go to market strategies, competitive reconnaissance, successes, and challenges
  • Assists with vendor fairs, distributor sales meetings, food shows and industry trade events
  • Nurtured a close relationships with the Food Service Directors and the Chefs at all assigned operators
  • Conducted market research to identify trends, opportunities, and challenges for noncommercial initiatives
  • Executed menu development, cost controls, purchasing and inventory while focusing on sourcing and utilizing local food products
  • Created detailed event reports and analyzed event data to determine effectiveness and identify opportunities for improvement
  • Executed onsite management of events, including managing vendors and ensuring all event details were executed according to plan
  • Develop relationships with clients to ensure satisfaction
  • Assist in the development and coordination of marketing plans to promote services
  • Supervise setup and break down of events, including furniture, equipment, and decorations.
  • Address customer complaints and requests in a timely and professional manner

Chef Manager

Compass Group (Flik)
10.2019 - 03.2020
  • Managed day-to-day café operations, including staff scheduling, food preparation, inventory control, customer service, and sales
  • Created and implemented cost-saving strategies, resulting in improved sales and profits
  • Designed menus and planned daily specials, maximizing customer satisfaction and profitability
  • Ensured all health and safety regulations were adhered to in the kitchen and café areas
  • Maintained inventory and food supplies, ensuring all products were fresh and of the highest quality
  • Trained and supervised staff, ensuring quality customer service and adherence to café policies and procedures
  • Planned and supervised all catering events
  • Managed catering operations for a large conference center, overseeing a team of 10+ employees
  • Developed and implemented operational procedures to ensure customer satisfaction
  • Handled daily operations, including menu planning, budgeting, equipment maintenance, and inventory control
  • Monitored customer feedback and implemented changes accordingly
  • Developed successful marketing strategies to promote catering services
  • Negotiated contracts with vendors to secure competitive prices and services
  • Developed and maintained relationships with clients to ensure satisfaction
  • Ensured compliance with health and safety regulations and standards
  • Forecasted unit financials, P&L statements, billing, and balance sheets while maintaining budgets, financial and administrative records
  • Managed daily operations of 25,000 sq ft
  • Conference center, including booking, staffing, and coordinating conference activities

Conference Center Meeting and Events Coordinator

Compass Group (TIAA)
05.2018 - 10.2019
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Entered data, generated reports, and produced tracking documents.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Café Manager

Compass Group (Wells Fargo)
09.2017 - 05.2018
  • Secured daily cash by verifying totals and making nightly deposits.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.

Catering & Conference Center Manager

Compass Group (Bank of America)
01.2015 - 09.2017
  • Collaborated with culinary and menu teams and supply management.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Directed daily operations at busy catering operations

Education

BS - Culinary Arts & Food Service Management

Johnson & Wales University
Charlotte, NC

MBA - Business Administration & Hospitality Management

DeVry Keller Graduate School
Charlotte, NC

Skills

  • Time Management
  • Active Listening
  • Problem Solving
  • Finance Reporting
  • ServSafe
  • CRM/ Power BI knowledge
  • Culinary Systems
  • Culinary Arts
  • Event planning proficiency
  • Food safety compliance
  • Menu development/ tastings
  • Catering management

Timeline

Director of Catering

Eurest Dining
11.2024 - Current

Non Comm Specialist

Affinity Group
05.2021 - 11.2024

Chef Manager

Compass Group (Flik)
10.2019 - 03.2020

Conference Center Meeting and Events Coordinator

Compass Group (TIAA)
05.2018 - 10.2019

Café Manager

Compass Group (Wells Fargo)
09.2017 - 05.2018

Catering & Conference Center Manager

Compass Group (Bank of America)
01.2015 - 09.2017

BS - Culinary Arts & Food Service Management

Johnson & Wales University

MBA - Business Administration & Hospitality Management

DeVry Keller Graduate School

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Clarice Hall