Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Clarice Hence

Waldorf,MD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Coras Wellness & Behavior Health
03.2012 - 05.2022
  • Worked in a drug, mental health and alcohol clinic as a Administrative Assistant. Provided intake 3 days a week, checked in over 800 clients daily using microsoft software. Answered high volume of calls, e-mailed, texted, scanned, printed and faxed. Verified insurance through the state Medicaid system. I handled large cash and credit card payments from client who didn't have insurance. Worked to set up doctors appointments. Ordered office supplies and supervised the cleaning personnel.
  • Maintained all files, schedules, etc.
  • Scheduled appointments
  • Directed phone calls
  • Managed incoming and outgoing mail
  • Maintained databases

Administrative Assistant

Connection
03.2012 - 05.2022
  • Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

Office File Clerk

Blue Cross Blue Shield of Delaware
06.2006 - 10.2008
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Boosted interdepartmental communication by creating a centralized repository for shared documents, accessible to all staff members.
  • Ensured timely response to information requests by promptly retrieving and distributing required files to appropriate personnel.
  • Assisted in reducing document search time by accurately cataloging and labeling files according to established protocols.
  • Provided exceptional customer service when responding to inquiries regarding file availability or location within the system.
  • Improved overall efficiency within the department by cross-training colleagues on proper file maintenance procedures.
  • Assumed responsibility for securely archiving inactive files as per company retention guidelines.

Education

High school diploma - undefined

Kettering High School
Detroit, MI
06.1976

Skills

  • Patient service (10 years)
  • Communication skills
  • Front desk
  • Microsoft Office (10 years)
  • Basic math (10 years)
  • Time management
  • Phone etiquette
  • Data Entry
  • Administrative experience (10 years)
  • Computer Literacy
  • Cash handling
  • Customer service
  • Office Management
  • Typing (10 years)
  • Organizational skills
  • Microsoft Outlook
  • Cashiering (10 years)
  • Event Planning
  • Front desk (10 years)
  • HIPAA
  • Office Administration
  • Microsoft Word
  • Sales (10 years)
  • Clerical experience (10 years)
  • English

Certification

Driver's License

Timeline

Administrative Assistant

Coras Wellness & Behavior Health
03.2012 - 05.2022

Administrative Assistant

Connection
03.2012 - 05.2022

Office File Clerk

Blue Cross Blue Shield of Delaware
06.2006 - 10.2008

High school diploma - undefined

Kettering High School

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Clarice Hence