Clarice Johnson

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• Handled sensitive customers' information with discretion while adhering to strict confidentiality and data privacy standards.
• De-escalated customer concerns promptly and achieved a high satisfaction rate, increasing customer satisfaction by 65%.
• Managed 50 plus daily customer inquiries via phone, emails, texts, and live chat while working in a fully remote environment.
• By adapting communication style to each customer, we improved the average talk time by 10%.

• Planned and executed promotional activities to drive community engagement, resulting in a 30% increase in occupancy rate. With a two-year waiting list.
• Passed HUD REAC Inspection with a grade of 95.4%
• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Monitored community activities and maintained compliance with relevant laws, regulations, and codes.
• Collaborated with the maintenance staff to complete timely repairs and enhancements.

• Acted as the primary point of contact for residents and vendors. Providing timely responses to inquiries, requests, and concerns.
• Handled a high volume of inbound communication via phone, email, and in person, ensuring prompt resolution of customers' needs.
• Coordinated service requests, followed up on progress, and kept customers informed to maintain satisfaction and trust.
• Resolved escalated issues with professionalism, empathy, and problem-solving skills.
• Led negotiations for lease agreements, securing favorable terms while meeting the needs of both property and prospective tenants.
• Increased occupancy rate by 35%.