Clarice Johnson-walker
College Park
Summary
Bilingual student experienced with circulating fliers, distributing promotional items, and other traditional marketing methods. Good communicator with proven leadership skills. Excited to use skills for the Campus Ambassador opportunity.
Overview
11
11
years of professional experience
Work History
Campus Ambassador
Georgia State University
08.2024 - Current
- Monitor the campus for any unusual activity per Monitoring center.
- There are over 1400 cameras on campus.
- Each shift is responsible for monitoring the campus per monitor and reporting to GSU police.
Medical Insurance Enrollment
LanceSoft Agency
09.2022 - 02.2023
- Received incoming calls from employees from various companies and update or enroll into yearly benefits
- Answer all enrollment questions
- Assisted with password changes
- Added beneficiaries and dependents
- Updated all medical insurance offered to employees.
Customer Service Rep
Coda Staffing
06.2021 - 11.2021
- Answer incoming calls
- Assist with placing orders and shipping
- Assist customer with event ideas
- Created cases for store complaints
- Authorized returns
- Did price adjusting
- Item searches
- Authorized Refunds and discount
Team Lead Customer Service Style Consultant
Donnelly Communications
03.2015 - 04.2020
- Managed a team of 15
- Made sure FCR (First Call Resolution) were met
- Coached the team to improve QA
- Call Auditing
- Call Assurance
- Exceeded quota for team
- Motivated team
- Incorporated incentives to reach monthly goals
- Answer incoming calls for customer orders, complaints and warranty
- Able to troubleshoot effectively to satisfy irate customers
Education
General Studies -
Art Institute Of Pittsburgh
Community College Of Allegheny County
Skills
- Auditing
- Customer Service
- Communication
- E-Commerce
- Leadership
- Problem Solving
- Merchandising
Languages
English, Native/Bilingual
About Me - Management Experience
1 year
Timeline
Campus Ambassador
Georgia State University
08.2024 - Current
Medical Insurance Enrollment
LanceSoft Agency
09.2022 - 02.2023
Customer Service Rep
Coda Staffing
06.2021 - 11.2021
Team Lead Customer Service Style Consultant
Donnelly Communications
03.2015 - 04.2020
General Studies -
Art Institute Of Pittsburgh
Community College Of Allegheny County