Clarice Joles
508 S 8th Street Altamont,IL
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, complemented by strong active listening and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach that prioritizes understanding customer needs and delivering tailored solutions. Proven track record of fostering loyalty by consistently exceeding expectations and efficiently resolving inquiries. Passionate about creating positive interactions that drive satisfaction and retention.
Overview
18
18
years of professional experience
Work History
Commercial Sales Director
JT's Tree and Crane, LLC
07.2024 - 05.2025
- Collaborated with cross-functional teams to develop comprehensive product offerings for specific market segments.
- Facilitated open lines of communication between various departments within the company to ensure cohesive strategies were employed across all functions.
- Negotiated favorable contract terms with suppliers, resulting in cost savings for the organization.
- Identified potential acquisition targets, contributing to strategic growth plans for the organization.
- Managed a large portfolio of accounts, ensuring customer satisfaction and prompt resolution of any issues or concerns.
- Conducted extensive market research to identify emerging trends and incorporate them into the company''s commercial strategy.
- Launched successful promotional campaigns that attracted new customers while maintaining existing client base loyalty.
- Showcased exceptional adaptability when faced with unexpected project challenges, rapidly adjusting strategies and reallocating resources to maintain progress and minimize delays.
- Contributed to company growth by consistently delivering exceptional results, leading to repeat business opportunities from satisfied clients.
- Enhanced job site safety through regular inspections, hazard assessment, and implementation of corrective measures.
Co-Owner/Operator
American Made Trucking, LLC
01.2020 - 01.2024
- Completed all state and federal documentation for creation of the business and demonstrate excellent record keeping skills
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Completed FMCSA audits successfully with no violations
- Continually assess current market trends in order to promote growth
- Maintained safe driving habits to protect property and general public on roadways. Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Inventory Sales Associate
Southcentral Outboards
10.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Inventory Sales Associate
The Home Center
11.2021 - 05.2022
- Contributed to loss prevention efforts by adhering to company policies and monitoring potential theft risks on the sales floor.
- Promoted excellent team collaboration through clear communication with coworkers, supervisors, and other departments within the organization when necessary.
- Provided exceptional customer service by addressing inquiries, resolving issues promptly, and fostering positive relationships with clientele.
- Assisted in the training of new team members by sharing best practices and providing guidance on store procedures and product knowledge.
- Supported store operations by performing opening/closing procedures efficiently and assisting with administrative tasks as needed.
- Processed shipments accurately and efficiently, reducing delays in product availability on the sales floor.
Compliance Coordinator
RMP Enterprises, LLC
03.2021 - 10.2021
- Played an integral role in creating a robust business continuity plan that addressed potential disruptions from a compliance perspective.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Managed complex projects involving multiple stakeholders, ensuring alignment with organizational goals while maintaining focus on regulatory requirements.
- Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
Commercial Driver Training Instructor
Lakeland College
10.2018 - 04.2021
- Provided classroom review of the Secretary of State CDL test manual, vehicle maneuvering techniques both in the commercial vehicle and simulator training, over-the-road and in-vehicle training, vehicle inspection, and routine vehicle maintenance.
- Assisted the Transportation Training Coordinator with the development and conversion of in-classroom material to the online format and active online instructor during the 2020 Covid-19 shutdown.
- Provided training and orientation to new, part-time commercial driver trainers.
- Assisted the Transportation Training Coordinator during his absences.
- Demonstrated excellent communication skills and continually try to improve
- Demonstrated ability to assess student needs and referred to other instructors, industry professionals, and/or program coordinator as needed.
Certified Occupational Therapy Assistant-PRN
Aperion Care, St Elmo-Renewal Rehabilitation
12.2017 - 01.2021
- Performed occupational therapy interventions in the long term care settings on
- Helped patients learn to perform basic tasks such as eating, grooming and dressing.
- Treated patients using established treatment plan under supervision of occupational therapists.
- Recognized by management for providing exceptional customer service.
Certified Occupational Therapy Assistant
Champion, Partners In Rehab
01.2017 - 12.2017
- Taught patients and families about conditions and exercises.
- Helped patients learn to perform basic tasks such as eating, grooming and dressing.
- Performed OT interventions in long term care and acute settings.
Certified Occupational Therapy Assistant
Aperion Care, St Elmo
04.2007 - 12.2016
- Taught patients and families about conditions and exercises.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Commercial Driver Training
LakeLand College
Associate of Applied Science - Occupational Therapy
Parkland College
Some College (No Degree) - Pre-Occupational Therapy Studies
Danville Area Community College
Skills
- Research leadership
- Clinical Documentation
- Business operations
- Project organization
- Customer service
- Communications
- Organization
- Planning and coordination
Education and Training
other,other,other
Timeline
Commercial Sales Director
JT's Tree and Crane, LLC
07.2024 - 05.2025
Inventory Sales Associate
Southcentral Outboards
10.2022 - 12.2023
Inventory Sales Associate
The Home Center
11.2021 - 05.2022
Compliance Coordinator
RMP Enterprises, LLC
03.2021 - 10.2021
Co-Owner/Operator
American Made Trucking, LLC
01.2020 - 01.2024
Commercial Driver Training Instructor
Lakeland College
10.2018 - 04.2021
Certified Occupational Therapy Assistant-PRN
Aperion Care, St Elmo-Renewal Rehabilitation
12.2017 - 01.2021
Certified Occupational Therapy Assistant
Champion, Partners In Rehab
01.2017 - 12.2017
Certified Occupational Therapy Assistant
Aperion Care, St Elmo
04.2007 - 12.2016
Associate of Applied Science - Occupational Therapy
Parkland College
Some College (No Degree) - Pre-Occupational Therapy Studies
Danville Area Community College
Some College (No Degree) - Commercial Driver Training
LakeLand College
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