- Crafting and DIY Projects Like soap making & facial products
- Baking - make a crazy good sourdough bread
- Love to travel to new place in the USA
- Excited about exceptional food
- Family and friends are very important
- Enjoy many outdoor activities which include: walking, hiking, cross country skiing, camping, fishing
- Love walking our furbabies Fin and Bud
- Gardening
- Love preserving food from Garden
- Enjoy serving people and making them happy
- Visiting and meeting new people
- Interior decorating
- Enjoy natural hotsprings
- Rockhounding
Clarice Lien
Gardiner,MT
Summary
Small business owner of Epoch West Furniture, excelling in relationships with interior designers and home owners for over 15 years.
Overview
2026
2026
years of professional experience
Work History
Vacation Rental Property Manager
Self-employeed - 89 South Cabin
06.2024 - Current
- Managed property, making sure guests have a wonderful experience at cabin
- Help guest with activities in the area
- Addressing concerns with professionalism and promptness
Business Owner
Epoch West Furniture
05.2010 - 12.2025
- Oversaw operations to enhance customer satisfaction and streamline service delivery.
- Managed supply chain logistics, ensuring timely procurement of quality materials.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Fostered relationships with vendors to negotiate favorable terms and improve procurement efficiency.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managing independent builders schedules to meet designers deadlines
- Preformed basic accounting duties
- Created estimates for furniture, which included sourcing materials such as iron, electrical outlets, upholstery and specialty woods.
- Preformed final inspection of furniture
- Managed timeline for furniture installation in homes
Furniture Sales Rep
Epoch West Furniture
05.2010 - 12.2025
- Worked closely with interior designers to create customized furniture packages for residential projects, maximizing project profitability without compromising quality or style.
- Set up appointments with existing designer and new designers
- Traveled to resort areas to present Epoch West Furniture new furniture designs and finishes
- Met with home owners to work through furniture needed
- Worked showroom floor for retail sales
- Increased sales by establishing strong relationships with clients and providing excellent customer service.
- Delivered exceptional product knowledge, ensuring customers were well-informed about furniture specifications and features.
- Maintained detailed files on past transactions and designs for budget and future reference.
- Performed cash, card, and check transactions to complete customer purchases.
Server
Backcountry Bistro
05.2025 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved guest complaints promptly to enhance customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Server
Ferraro's Fine Italian Resturant
1995 - 2001
- Adapted to changing customer needs and restaurant demands efficiently.
- Supported training of new team members on service protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Reconcile nightly sales and distribute pool tipping to back of the house
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Bozeman Senior High School
BozemanSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Team collaboration and leadership
- Project management
- Issue resolution
Interests
Timeline
Server
Backcountry Bistro
05.2025 - 10.2025
Vacation Rental Property Manager
Self-employeed - 89 South Cabin
06.2024 - Current
Business Owner
Epoch West Furniture
05.2010 - 12.2025
Furniture Sales Rep
Epoch West Furniture
05.2010 - 12.2025
Server
Ferraro's Fine Italian Resturant
1995 - 2001
High School Diploma -
Bozeman Senior High School