Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Education and Training
Timeline
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Clarice Loyal

Nashville ,TN

Summary

Experienced medical assistant with a background in direct patient care and medical office management. Committed to ensuring the highest level of patient satisfaction and adhering to regulatory and practice standards. Skilled in building trust and rapport with patients through excellent communication and interpersonal skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

Vanderbilt Medical Center
03.2009 - Current
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Collected specimens for laboratory testing according to accepted standards.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Provided instruction to patients on medication usage and treatment plans.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Assisted physicians in exams, treatments, and procedures.
  • Maintained clinical records according to HIPAA regulations.
  • Greeted patients upon arrival at the office and managed scheduling of appointments.
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Verified insurance coverage and processed payments from patients.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Incorporated outside records into charts and EHR.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Assisted back office patient processes to reduce office wait times.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Paraprofessional

Eagles Landing High School
09.2024 - 03.2025
  • Implemented individualized education plans to support diverse student needs.
  • Collaborated with educators to enhance classroom learning experiences and student engagement.
  • Assisted in developing instructional materials and resources for targeted lesson plans.
  • Monitored student progress, providing feedback to teachers and parents on academic performance.
  • Facilitated small group activities, promoting peer interaction and collaborative learning.
  • Utilized assistive technology to aid students with disabilities in achieving educational goals.
  • Organized and maintained classroom materials, ensuring a conducive learning environment.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Reported on student progress, behavior, and social skills to parents.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Monitored student safety during school outings, ensuring secure learning environment.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
  • Assisted in creating lesson plans that accommodated various learning styles, promoting inclusivity.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Helped teacher prepare instructional material and displays.
  • Took part in professional development workshops to boost skills.

Registration Coordinator

Parallon Workforce Solutions
05.2019 - 04.2023
  • Reviewed patients' records for accuracy and completeness of information in the electronic health record system.
  • Assisted with admissions, discharges, transfers and consultations for inpatients.
  • Assessed emergency department cases to determine appropriate level of care needed.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Pushed computer cart to register patients at bedside and obtain account information.
  • Utilized reporting system to print patient charts, labels and future appointments report.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.

Registered Medical Assistant/Surgery Scheduling Coordinator

Heritage Medical Associates
10.2018 - 01.2020
  • Adhered to HIPAA guidelines when handling confidential information.
  • Assisted in preparing operating room logs and maintaining them throughout the day.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Verified accuracy of billing information prior to submitting claims.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Conducted follow up calls with patients after their procedure was completed.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Provided patient education and answered questions regarding the surgery process.
  • Created and managed surgical schedules for multiple surgeons.
  • Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Distributed treatment and procedural information to patients.
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Scheduled follow-up appointments as designated by physician.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Collected samples from patients for laboratory testing purposes.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Administered injections, medications and treatments as directed by the physician.

Registered Medical Assistant/Surgery Scheduler

Tennessee Oncology
03.2012 - 10.2017
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Collected samples from patients for laboratory testing purposes.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
  • Answered phone calls from prospective patients seeking information about surgical options available at the facility.
  • Prepared detailed summaries outlining expected costs associated with various surgical procedures.
  • Scheduled follow-up appointments according to post-operative protocols.
  • Communicated with insurance companies to determine coverage for specific procedures.
  • Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
  • Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
  • Monitored patient wait times and worked proactively to reduce delays when possible.
  • Worked closely with doctors' offices to coordinate patient referrals for surgery services.
  • Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
  • Resolved any discrepancies between patient records and pre-surgery documentation.
  • Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
  • Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Checked patient insurance and collected pre-authorizations from providers.

Education

Some College (No Degree) - Nursing

Tennessee State University
Nashville, TN

Some College (No Degree) - Licensed Practical Nurse

South College
Nashville, TN

Medical Assistant - Medical Assistant

Kaplan Career Institute - Boston
Nashville, TN
12-1999

Skills

  • Privacy and confidentiality
  • Medical Records Management
  • Healthcare billing
  • Clinical Documentation
  • Patient Care Coordination
  • Immunization Administration
  • Teamwork and Cooperation
  • Payment Processing
  • Medical insurance
  • Data Entry
  • Admissions Support
  • Problem-Solving
  • MEDITECH EHR Software
  • Relationship Building
  • Time Management
  • Attention to Detail
  • Professionalism
  • Reliability
  • Written Communication
  • Professional Demeanor
  • Multitasking
  • Organizational Skills
  • Task Prioritization

Certification

  • Registered Certified Medical Assistant
  • BLS
  • CPR
  • First Aide

Languages

English
Professional

References

References available upon request.

Education and Training

other,other,other

Timeline

Paraprofessional

Eagles Landing High School
09.2024 - 03.2025

Registration Coordinator

Parallon Workforce Solutions
05.2019 - 04.2023

Registered Medical Assistant/Surgery Scheduling Coordinator

Heritage Medical Associates
10.2018 - 01.2020

Registered Medical Assistant/Surgery Scheduler

Tennessee Oncology
03.2012 - 10.2017

Registered Medical Assistant

Vanderbilt Medical Center
03.2009 - Current

Some College (No Degree) - Nursing

Tennessee State University

Some College (No Degree) - Licensed Practical Nurse

South College

Medical Assistant - Medical Assistant

Kaplan Career Institute - Boston

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