Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Clarice Paulding

Bessemer

Summary

Experienced with managing sales and customer support teams to enhance overall performance. Utilizes strategic planning and customer relationship management to drive business objectives. Track record of effectively leading teams and resolving complex customer issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Support

Extra Space Storage
01.2025 - Current
  • Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
  • Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
  • Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
  • Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.

Staffing Coordinator

Crown Staffing
02.2024 - 01.2025
  • Search for job candidates using various sources such as databases, internet recruiting resources, networking, job fairs, media advertisements, recruiting firms or employee referrals

Lead Recruitment Coordinator

Revature, Hybrid WFH
01.2019 - 02.2024
  • Lead and mentor coordinators, providing development opportunities and performance feedback
  • Maintained effective communication with candidates throughout recruitment process & acted as liaison between company's management team, HR department, and external recruiters.
  • Provided support to new hires during their transition period into organization by answering questions or directing them towards appropriate resources.
  • Conducted initial phone screens with prospective candidates to assess fit for open roles

Customer Care Specialist

Humana
03.2017 - 12.2018
  • Handled multiple responsibilities simultaneously and balanced priorities to maintain high levels of customer satisfaction.
  • Analyzed various health plan options, presenting recommendations for plan adjustments based on organizational needs and goals.

Customer Support Specialist/Technical Support

AT&T Mobility
08.2014 - 02.2017
  • Troubleshoot and resolve customer impacting issues related to voice and data issues spanning from network conditions, connectivity, devices, applications, provisioning, and billing.
  • Answer customer inquiries via phone, email, and chat
  • Identify opportunities to come up with innovative solutions to resolve customer issues.

Education

Bachelor of Science - Healthcare Administration

Kaplan University
04-2010

Associate of Applied Science - Medical Assisting

High Tech Instiute
Orlando, FL
06-2004

High School Diploma -

Winter Park High School
Winter Park, FL
05-2000

Skills

  • Skilled in MS Operations
  • Automated Dialer Experience
  • Collections System/Database
  • Conflict Resolution/ Cus SVC
  • Sales presentations
  • Coaching and mentoring
  • Sales strategy development
  • CRM software expertise
  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication
  • Multitasking Abilities
  • Team leadership

Certification

  • CPM - Certified Professional Manager

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Manager, Sales and Customer Support

Extra Space Storage
01.2025 - Current

Staffing Coordinator

Crown Staffing
02.2024 - 01.2025

Lead Recruitment Coordinator

Revature, Hybrid WFH
01.2019 - 02.2024

Customer Care Specialist

Humana
03.2017 - 12.2018

Customer Support Specialist/Technical Support

AT&T Mobility
08.2014 - 02.2017

Bachelor of Science - Healthcare Administration

Kaplan University

Associate of Applied Science - Medical Assisting

High Tech Instiute

High School Diploma -

Winter Park High School

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