Clarice Petrelli
Ambridge,PA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Also attentive direct care professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. I have always had a passion for doing whats best for each individual I cross paths with. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Merakey Allegheny Valley School
Coraopolis , PA
2024.02 - Current
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 40+ employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Maintained a safe environment, for the consumers we serve.
- Organized client meetings to provide project updates.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to take advantage of new opportunities.
Assistant Manager
Merakey
Coraopolis , PA
2022.06 - 2024.02
- Analyzed business performance data and forecasted business results for upper management.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Served as a liaison between staff members and senior management personnel.
- Produced thorough, accurate and timely reports of project activities.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Created and managed budgets for travel, training and teambuilding activities.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Direct Support Professional
Merakey
Coraopolis , PA
2017.04 - 2022.06
- Provided guidance and support to ensure safety of individuals served.
- Built strong and trusting rapport with clients and loved ones.
- Transported clients to doctor's appointments and errands.
- Assisted individuals in learning and developing new skills.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Consulted with client care team to continually update care plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Understood and followed oral and written directions.
Security Officer
Allied Universal Security Services
Green Tree , PA
2014.05 - 2017.04
- Guarded restricted areas to prevent unauthorized entry.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored security cameras to identify and respond to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Education
High School Diploma -
Keystone Oaks High School
Pittsburgh, PA06.2015
Certification of Completion - Culinary Arts
Parkway West Career Center
Oakdale, PA05.2013
Skills
- Staff Management
- Task Delegation
- Orientating and Training
- Employee Performance Evaluation
- Money Handling
- Product and Service Knowledge
- Employee Performance Evaluations
- Schedule development
- Strategic Planning
- Processes and procedures
- Negotiation
- Training and mentoring
- Financial Management
- Goal-Oriented
- Process Monitoring and Improvement
- Employee Motivation
- Staff Discipline
- Staff Development
Certification
- Serv- safe certification
- CPR certified
- First Aid
References
References available upon request.
Timeline
Supervisor
Merakey Allegheny Valley School
2024.02 - Current
Assistant Manager
Merakey
2022.06 - 2024.02
Direct Support Professional
Merakey
2017.04 - 2022.06
Security Officer
Allied Universal Security Services
2014.05 - 2017.04
High School Diploma -
Keystone Oaks High School
Certification of Completion - Culinary Arts
Parkway West Career Center
- Serv- safe certification
- CPR certified
- First Aid
Similar Profiles
Krystina ConcepcionKrystina Concepcion
Assistant House Manager at Merakey Allegheny Valley SchoolAssistant House Manager at Merakey Allegheny Valley School
Jordan CassidyJordan Cassidy
House Manager Assistant at Merakey Allegheny Valley SchoolHouse Manager Assistant at Merakey Allegheny Valley School
Suellen KnochelSuellen Knochel
Registered Nurse Case Manager at Merakey Allegheny Valley SchoolRegistered Nurse Case Manager at Merakey Allegheny Valley School