Clarice Velez
Redwood City,CA
Summary
Licensed sterile processing technician
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
Work History
Dispatcher, Security Officer at Moffet Field
Command Security Services
04.2024 - Current
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Drafted reports outlining findings from investigations and recommending corrective action.
- Monitored all operations for potential security risks and threats.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
Traffic Controller at Meta
Elevate 360
12.2021 - 06.2024
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Assisted law enforcement officers with crowd control measures at large scale events held in busy urban centers.
- Collected data on speed limits, roadway widths, lane configurations, signage placement and other factors that influence the flow of vehicular traffic.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed pedestrians across busy streets and around construction sites.
- Analyzed data related to traffic flow, accident rates, or proposed development to determine most efficient methods to expedite traffic flow.
AT&T Sales Expert/ Geek Squad Associate
Best Buy
03.2018 - 12.2021
- Developed and implemented successful sales strategies to increase customer base.
- Analyzed customer feedback to improve product features and services.
- Collaborated with marketing team to create effective promotional campaigns.
- Established strong relationships with customers through regular communication.
- Provided technical advice and support for clients regarding products and services.
- Negotiated contracts with potential customers to maximize profits.
- Coached junior employees on best practices for lead generation, prospecting, cold calling.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Prepared and delivered appropriate presentations on products and services.
Electronics Team Leader
MarketSource
06.2017 - 03.2018
- Provided technical support to the electronics team and ensured all tasks were completed on time.
- Coordinated with other departments to ensure smooth operations of the electronics team.
- Monitored daily performance of the team members and identified areas for improvement.
- Conducted regular training sessions for new hires and existing employees in order to improve their skills.
- Developed strategies to motivate staff members and increase productivity levels.
- Provided guidance and assistance to junior staff members in order to help them develop their skillset.
Store Manager
Cricket Wireless
10.2015 - 09.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
Secretary to the General Manager
Enrique’s catering services
10.2014 - 10.2015
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
- Organized and maintained filing systems, both electronic and paper based.
- Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
- Greeted visitors in a professional manner and provided assistance as needed.
- Managed the calendar of the General Manager ensuring timely completion of tasks.
- Prepared expense reports for the General Manager on a regular basis.
- Updated contact lists as required while maintaining accuracy at all times.
- Responded promptly to inquiries from customers or clients regarding services offered by the organization.
- Collaborated with other departments within the organization to coordinate projects involving multiple teams.
- Managed director's calendar and prepared meeting agenda and materials.
Education
Certificate - Sterile Processing Technician
Niles College
Burlingame, CA10.2024
Associate of Science - Administration of Justice
De Anza College
Cupertino, CACerfificate - CPR
American Safety And Health Institute
Skills
- Schedule Management
- Route Navigation
- Service Coordination
- Driver communication
- Database Management
- Dispatch Coordination
- Customer Relations
- Incident Reporting
- [microsoft ] Proficiency
- Training new hires
- Stress Tolerance
- Bilingual communication
Languages
Spanish
Full Professional
Timeline
Dispatcher, Security Officer at Moffet Field
Command Security Services
04.2024 - Current
Traffic Controller at Meta
Elevate 360
12.2021 - 06.2024
AT&T Sales Expert/ Geek Squad Associate
Best Buy
03.2018 - 12.2021
Electronics Team Leader
MarketSource
06.2017 - 03.2018
Store Manager
Cricket Wireless
10.2015 - 09.2017
Secretary to the General Manager
Enrique’s catering services
10.2014 - 10.2015
Certificate - Sterile Processing Technician
Niles College
Associate of Science - Administration of Justice
De Anza College
Cerfificate - CPR
American Safety And Health Institute
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