Clarice Johnson Wilson
Parkersburg,United States
Summary
Hardworking Medical Receptionist who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Camden Clark MOVMG
05.2023 - Current
- Greets patients and visitors
- Obtains appropriate consent for release of medical records and documents in patient record, log or files/indexes
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Takes referrals from physicians and physicians’ offices
- Schedules appointments based on diagnosis and other pertinent data
- Appropriate knowledge of scanning and indexing
- Accurately enters patient demographic information into computer, files and records patient information accurately and timely
- Assists with patient care duties as needed
- Transcription and other records received are placed into patient charts and/or sent to primary care physician or referring physician in a timely manner
- Assists in other areas of department and corporation as needed, completing other duties as assigned.
Registration Specialist
WVU Hospitals Camden Clark
11.2022 - 05.2023
- Obtains demographic/billing/insurance information from patient/family/legal guardian and enters the registration/billing systems for service and claim processing and scans insurance cards & photo identification
- Completed registration paperwork, verifying accurate patient information.
- Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures
- Answered patient questions and inquiries regarding registration process and documentation.
- May initiate auto accident liability coverage, Workers Compensation Screening, and Black Lung Screening
- Maintains confidentiality according to policy and HIPAA when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information
- Provides the patient with information concerning insurance, payment of bills and hospital procedures
- Follows hospital, state, and federal guidelines for ensuring safe environment for workers, patients, and the public
- Ensures compliance by staff to hospital, governmental, and insurance regulations
- Complies with Notices of Privacy Practices, and the Patient’s Rights and Responsibilities and cooperates with the WVUH Corporate Compliance Program during employment
- Communicates and interacts with clients, families, visitors, physicians, departmental, and hospital staff and the public in general in a manner that demonstrates professionalism and concern for the individuals’ need(s)
- Participates in the processes to assess and improve the services provided and compliance with regulatory requirements
- Reports results of assessments and improvement processes to the appropriate administrative levels.
Administrative Assistant
Preston Contractors
09.2019 - 11.2022
- Manage files and databases as required
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Oversee the maintenance, updating, and tracking of all expenditures to ensure appropriate payment of services and suggest cost reduction alternatives
- Maintain, and manage all office correspondence
- Communicate by phone, email or fax with clients, vendors, employees, and managers.
Administrative Assistant
Veolia North America
06.2018 - 09.2019
- Oversee the maintenance, updating, and tracking of all expenditures to ensure appropriate payment of services and suggest cost reduction alternatives
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Track office supply inventory and orders as necessary
- Manage files and databases as required
- Maintain and manage up-to-date and accurate vehicle insurance records for assigned region as specified by regulatory policies and procedures
- Manage initiating the recruiting efforts for temporary personnel during peak periods
- Assist immediate supervisor in dissemination of new and/or revised Veolia policies and procedures to all appropriate personnel
- Manage as liaison between Human Resources and employees on existing or new benefit issues, orientation of new employees, status of potential candidates, etc
- Manage with the negotiation, set up and maintenance of service/maintenance agreements with appropriate vendors on all office equipment and or supplies
- May assist in the set-up and maintenance contracts of satellite offices, as required
- Maintain, and manage all office correspondence
- Communicate by phone, email or fax with clients, vendors, employees, and managers.
Administrative Assistant
Marietta Memorial Hospital
10.2017 - 03.2018
- Prepares, modifies, and manages documents including correspondence, reports, drafts, memos and emails
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepares, and manage agendas for meetings and record, compile, transcribe and distribute minutes of meetings
- Direct paperwork and financial information to Finance to be processed, including credit card payments and office utility bills, petty cash requirements
- Assist with presentations, restructure of the hospital, correspondence and other duties as requested
- Opens, sorts, and distributes incoming correspondence.
Administrative Assistant
Offices of WorkForce WV, Kanawha
09.2017 - 10.2017
- Under general supervision, performs administrative work in providing support services such as fiscal, personnel, payroll or procurement in a small division or equivalent organization level
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- May function in an assist role or in a specialized capacity in a large agency or department
- Develops or assists in developing and implements plans/procedures for resolving operational problems and in improving administrative services
- Work is typically varied and includes inter and intra-governmental and public contact
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Travel Technician
Bureau of Fiscal Services
08.2014 - 02.2015
- Provide customer service to numerous callers daily in a call center environment on travel related questions
- Log, document and track all calls and emails received using incident tracking software
- Perform post payment audits by reviewing the accounting and travel system data to ensure proper documentation is provided to support the travel reimbursement and reimbursement was made in accordance with the Federal Travel Regulations and/or other agency specific guidance
- Perform routine updates to the travel system including, but not limited to, splitting of documents crossing the fiscal year, updating data in traveler profiles, creditworthiness and cardholder training tracking, running routine reports, etc
- Communicate both verbally and written with ARC and agency employees to support the Travel Helpdesk
- Evaluate compliance of travel reimbursements with the Federal Travel Regulations and/or another agency specific policy for the purpose of ensuring that reimbursements have all proper documentation
- Execute the travel interface to Oracle Financials and reconcile accounting transactions.
Administrative Assistant
Dupont
08.2013 - 03.2014
- Responsible for preparing and issuing technical, safety, cost and business reports and presentations, maintain records, documentation
- Executed record filing system to improve document organization and management.
- Provide administrative support to the site including written communications, presentations, projects, file creation, filing, answering phones, copying and scanning, supporting employee programs, timesheet reporting, sort the mail, purchase office supplies, and coordinate various site vendors
- Acts as a departmental focal point for questions and requests and can handle most of the inquiries independently with a positive attitude
- Assisted development and implementation of new administrative procedures.
- Maintaining databases (such as Artemis, Documentum, MSDS, Lotus Notes and/or SharePoint team rooms and
- Outlook e-mail), experience working in SAP and SRM
- Provide administrative support by implementing administrative systems, procedures, and policies, and monitoring administrative projects.
Customer Service Representative
Highmark WV
11.2011 - 08.2013
- Resolves customer inquiries and complaints via written, telephonic communication in a timely and accurate manner
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
- Resolution of customer inquiries and communication over the telephone regarding insurance
- Taking all written and walk-in inquiries from subscribers, providers and other plans
- Assisting in all requests of the subscriber or provider for insurance purposes
- Meets all production, quality, and adherence standards
- Attends all required training classes
- Maintains accurate records, including timekeeping records
- Responsible for timely and accurate research, data entry, communication, special projects.
Records Management Assistant
Cephalon
01.2011 - 08.2011
- Perform the scanning of historical documentation
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Received and categorized incoming [Type] and [Type] information requests to begin document processing sequence.
- Documented work hours dedicated to research and processing of [Type] document requests.
- Converted documents from one application to another.
- Worked with internal staff to process documents and sent for closing.
- Transmitted documents, organized revisions and tracked changes.
- Assign relevant metadata based on document content
- Determine document disposition requirements based on records management policies
- Perform checks on the scan quality and quality of processed documents
- Ensure documents are indexed and searchable
- Facilitate training sessions for other team members to assist with archival efforts
- Review of document archival effort with client stakeholders - to include security reviews, briefings, process planning etc.
R&D Archivist Assistant
Johnson and Johnson with Centocor
07.2008 - 01.2011
- Responsible for all binder/ lab notebooks processing for multiple sites
- Evaluated [Number] records for accuracy, value and status of preservation.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assign relevant metadata based on document content associated with each product and study
- Plan, perform, and monitor all archival functions in a variety of media, establishing work priorities, and ensuring that priorities and work assigned to the staff are completed in compliance with
- Pharmaceutical policies, standards, and procedures
- Reviews work methods and processes and develops new or refines old methods to improve the accomplishment of work in terms of timeliness and better customer service
- Ensure documents are indexed and searchable through digital and paper files
- Meets all production, quality, and adherence standards
- Attends all required training classes
- Facilitate training sessions for other team members to assist with archival efforts
- Assists researchers with finding aids, photo duplication processes, citing materials, and explains the procedures for submitting Mandatory Review requests for vitally protected information and responds to all internal and external requests
- Administers assistance to the FDA for study audits and all documentation requested and required before a product can be put in production for the public.
Education
Associate's degree - Business Administration
Strayer University King
Prussia, PALicenses and Certifications: Accounting, Finance -
Economics, Maths. -
Skills
- EMR Systems
- Call Transfers
- Critical Thinking
- Medical Information Software
- Front Desk Operations
- Records Maintenance
- Patient Data Processing
- Operational Requirements
- Office Supplies and Inventory
- Account Management
- HIPAA Guidelines
- Insurance Verification
- Patient Scheduling
Accomplishments
- Employer
- Title
- Phone
- Jessica Jones
- Bureau of Fiscal Services480-5621
- Sabrina Lincoln (
- Bureau of Fiscal Services
- Accounting Technician885-8577 sabrina.luttrell@fiscal.treasury.gov (
- Indicates professional reference
- Additional Information:
- Skills
- Adobe Acrobat (5 years), Lotus Notes (1 year), Microsoft Office (10+ years), Administrative Assistant, Outlook, Records Management, Customer Service, and additional information
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
- Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
Timeline
Medical Receptionist
Camden Clark MOVMG
05.2023 - Current
Registration Specialist
WVU Hospitals Camden Clark
11.2022 - 05.2023
Administrative Assistant
Preston Contractors
09.2019 - 11.2022
Administrative Assistant
Veolia North America
06.2018 - 09.2019
Administrative Assistant
Marietta Memorial Hospital
10.2017 - 03.2018
Administrative Assistant
Offices of WorkForce WV, Kanawha
09.2017 - 10.2017
Travel Technician
Bureau of Fiscal Services
08.2014 - 02.2015
Administrative Assistant
Dupont
08.2013 - 03.2014
Customer Service Representative
Highmark WV
11.2011 - 08.2013
Records Management Assistant
Cephalon
01.2011 - 08.2011
R&D Archivist Assistant
Johnson and Johnson with Centocor
07.2008 - 01.2011
Associate's degree - Business Administration
Strayer University King
Licenses and Certifications: Accounting, Finance -
Economics, Maths. -
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