Clarice N. Zoggyie
Chicago,IL
Overview
24
24
years of professional experience
Work History
Volunteer
Johnson City Downtown Day Center
Johnson City, TN
01.2007 - 04.2007
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Supported staff with clerical work and other office tasks.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
Associate
Amazon
Monee, IL
01.2022 - Current
- Printing press associate
- Followed company policies for safety
- Work as a part of a team to achieve company goals
- Worked varied hours, days, nights and weekends as business needs dictate.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Home Maker
Home
Chicago, IL
01.2016 - Current
- I became a mother, as are most women
- Everything was great, then time stood still in the life of my oldest child
- He was diagnosed with a developmental delay and autism at age 2
- Since his diagnosis life has taken an interesting turn for the past 3 years and counting
- But for the grace of God, I won’t change anything, because everyday is a new day of adventures, a new day of lessons, and challenges.
- Completed dusting, washing dishes, laundry and vacuuming for patients.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Scheduled and accompanied client to medical appointments.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Kept accurate records of patients' care, condition and progress.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Obtained client medical history, medication information, symptoms and allergies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier/Key Holder/ Management Trainee
Family Dollar Inc
Chicago, IL
10.2010 - 12.2015
- Monitored internal and external theft
- Assisted customers with their shopping needs
- Answered product related questions
- Followed company and store policies
- Loaded and unloaded freight
- Swept, mopped, and organized store at the end of business daily
- Answered phone calls
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Librarian
East Tennessee State University
Johnson City, TN
06.2005 - 12.2007
- 439-8576
- Jeri Paddock, ETSU Sherrod Library, Johnson City, TN, Phone: (423) 439-8553
- Ardis, ETSU Dept of Foreign Languages, Johnson City, TN, Phone: (423) 439-8342
- Wanda Mitchell, Science Hill, Johnson City, TN, Phone: (423) 282-8931
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Completed electronic research using Westlaw, LexisNexis and Bloomberg.
Crew Member
Wendy’s
New Albany, OH
08.2008 - 04.2009
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Accurately operated cash register to process customer payments.
Management Trainee
Wendy’s International
New Albany, OH
08.2008 - 04.2009
- Operated the cash register
- Assisted employees serve customers and prepared food
- Ensured food safety was followed
- Ensured company and restaurant policies are followed
- Shouldered management responsibilities during absence of manager.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Explained services and products to customers in friendly and engaging way.
- Collaborated in professional team to solve workflow issues.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Regulated service delivery to keep operations productive and in line with budget requirements.
Associate
Family Dollar Stores Inc
Broadview, IL
06.2010 - 07.2011
- Phone: 708-345-8964
- Stacey Nichols, Family Dollar, Phone: 773-651-2419
- David Tolliver
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
Server/Presenter
McDonald’s Inc
Columbus, OH
06.2008 - 12.2008
- Took customer orders, operated cash register,
- Cleaned the store
- Ensured food safety was accurately followed etc.
Ambassador
ETSU Office of International Programs
Johnson City, TN
08.2004 - 12.2007
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
Server/COOK/Presenter
Bear Creek Inc
Johnson City, TN
06.2007 - 12.2007
- Resolved client conflicts
- Followed health and food safety guidelines
- Followed store and company policies
- Learned and applied public relations skills
Comfort Suite Hotel
Johnson City, TN
06.2007 - 09.2007
- Learned the importance of team work on projects
- Followed hotel policies
- Interacted with management, and guests to the hotel
Criminal Justice Intern
District Attorney’s Office
Jonesboro, TN
05.2007 - 08.2007
- Observed court proceedings and recorded data and took notes
- Filed/pulled case documents from shelves in archives
- Ran general office clerical errands
- Interacted with clients, Lawyers, Judges, Police Officers, and Security Guards at the court house
Assistant Store Manager
Discount Tobacco Outlet
Johnson City, TN
10.2006 - 04.2007
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Fitness Activity Member
ETSU
Johnson City, TN
01.2006 - 01.2007
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Adapted classes to meet expectations and interests of members, resulting in improved participation.
- Supported program development by adding new and exciting classes to facility schedules.
- Conducted inspections of equipment with safety protocol and equipment longevity in mind.
Education
Bachelor of Science - Criminal Justice and Criminology
East Tennessee State University
Johnson City, TN12.2007
Minor - Social Work
East Tennessee State University (ETSU)
Johnson City, TN12.2007
Accomplishments
- Attended:
- A sexual Harassment Sensitivity Training Session
- A talk on homelessness
- A talk on how to deal with the Muslim Community
- A lecture titled Women Making History
- A Johnson City Police Department Crime Scene Investigation
- A Forensic Pathology Seminar in which I collected and Preserved finger print evidence
- A second seminar on anthropology, odontology, and entomology
- A seminar on drug and alcohol abuse
- Technology-related education:
- Very conversant or familiar with
- Microsoft windows XP
- Microsoft Office
- SPSS Statistical Package
Additional Information
- Honors: , Geir Scholarship from 2004-2007 Dean’s List nominee, Spring 2007 ETSU 3.0 Leadership Award recipient
Timeline
Associate
Amazon
01.2022 - Current
Home Maker
Home
01.2016 - Current
Cashier/Key Holder/ Management Trainee
Family Dollar Inc
10.2010 - 12.2015
Associate
Family Dollar Stores Inc
06.2010 - 07.2011
Crew Member
Wendy’s
08.2008 - 04.2009
Management Trainee
Wendy’s International
08.2008 - 04.2009
Server/Presenter
McDonald’s Inc
06.2008 - 12.2008
Server/COOK/Presenter
Bear Creek Inc
06.2007 - 12.2007
Comfort Suite Hotel
06.2007 - 09.2007
Criminal Justice Intern
District Attorney’s Office
05.2007 - 08.2007
Volunteer
Johnson City Downtown Day Center
01.2007 - 04.2007
Assistant Store Manager
Discount Tobacco Outlet
10.2006 - 04.2007
Fitness Activity Member
ETSU
01.2006 - 01.2007
Librarian
East Tennessee State University
06.2005 - 12.2007
Ambassador
ETSU Office of International Programs
08.2004 - 12.2007
Bachelor of Science - Criminal Justice and Criminology
East Tennessee State University
Minor - Social Work
East Tennessee State University (ETSU)