Summary
Overview
Work History
Education
Skills
Timeline
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Clariese Ritter

Clariese Ritter

People Lead
Marshville,NC

Summary

Dynamic HR professional with extensive experience at Wal-Mart Supercenter, excelling in employee engagement and retention strategies. Results-driven people management professional with track record of enhancing team productivity and morale. Proven ability to develop and implement HR policies that align with organizational goals. Known for fostering collaborative work environment and adapting to evolving business needs.

Overview

29
29
years of professional experience

Work History

Lead People Management Administrator

Wal-Mart Supercenter
03.2016 - Current
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Fostered positive work environment through comprehensive employee relations program.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Devised hiring and recruitment policies for 355-employee company.
  • Collaborated with leadership teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with leadership teams.
  • Reduced turnover rates by creating a supportive work environment that encouraged open communication between employees and management.
  • Established metrics for success in people management roles, driving continuous improvement efforts across departments.
  • Administered exit interviews with departing employees to gain valuable insights about the organization''s strengths and weaknesses, informing future people management strategies.
  • Reduced turnover rates by creating a supportive work environment that encouraged open dialogue between employees and management.

Manager

Mcdonalds, RHC Management
10.1996 - 05.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Medical Office Receptionist

Cornerstone Ear, Nose, Throat
05.2007 - 06.2010
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Reviewed and sent medical records to other physicians upon request.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
  • Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
  • Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
  • Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
  • Filed and retrieved patient records for provider.
  • Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
  • Maintained records by recording, obtaining, and updating personal and financial information.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

BBA - Business Administration And Management

Liberty University
Lynchburg, VA

Associate of Applied Science - Business Administration

South Piedmont Community College
Polkton, NC
05-2007

High School Diploma -

Anson Sr. High
Wadesboro, NC
06-1995

Skills

  • HR policies and procedures
  • Coaching and mentoring
  • Organizational development
  • Recruitment strategies
  • Onboarding and orientation
  • Employee retention
  • Employee engagement
  • Human resources operations
  • Team building
  • Employee onboarding
  • Recruitment and hiring
  • New employee orientation

Timeline

Lead People Management Administrator

Wal-Mart Supercenter
03.2016 - Current

Medical Office Receptionist

Cornerstone Ear, Nose, Throat
05.2007 - 06.2010

Manager

Mcdonalds, RHC Management
10.1996 - 05.2017

BBA - Business Administration And Management

Liberty University

Associate of Applied Science - Business Administration

South Piedmont Community College

High School Diploma -

Anson Sr. High

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Clariese RitterPeople Lead