Clarinda Amado

• Boston Children's hospital- Patient Watch
• Mount Auburn Hospital - Patient WatchMass General Hospital- Patient Watch
• Cambridge Health Alliance - Patient Sitter
• Mass Eye And Ear- Front Desk Security
• Beth Israel Deaconess Medical Center
• Uphams corner health
• BayRidge Hospital
• Roadrunner - Bag Check, Wanding, ADA, Roaming
• Museum of fine arts
• Boston Calling
• Boston Marathon
• Fairmont Copley Hotel
• Suffolk Downs
• Harpoonfest
• Boston Calling Music Festival
• Boston college
• Boston Pops Fireworks

• Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
• Participated in regular team meetings to discuss case management issues and plan services for clients.
• Developed treatment plans to address client needs.
• Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
• Monitored clients' daily activities and responded appropriately when needed.

Guest advocate Current job Cashier, Guest Services, Self Checkout.

• Assisted with purchases, locating items and signing up for rewards programs.
• Filled in for all front office and guest services shifts, including front desk, housekeeping, events planning and food and beverage.
• Trained new team members in cash register operation, stock procedures and customer service.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
• Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
• Resolved issues with cash registers, card scanners and printers.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.

• Cleaned and sanitized work areas, utensils and equipment.
• Restocked counter and customer areas to maintain adequate items levels for expected needs.
• Prepared more than 720 drinks per shift with high accuracy and consistently strong customer satisfaction.

• Assisted with meal planning to meet nutritional plans.
• Helped clients maintain daily living standards by assisting with personal hygiene needs.
• Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
• Provided ongoing compassionate patient care for each client.
• Built strong and trusting rapport with clients and loved ones.

• Planned, implemented and maintained successful SEO strategies.
• Identified trends through assessment of competitor activities.
• Analyzed and monitored engagement processes to determine site glitches.
• Managed customer digital marketing strategies to meet client goals and objectives.
• Supported department initiatives to gain understanding of industry culture and strategy.
• Maintained weekly metrics for various marketing channels.
• Attended internal and external partner sessions to gain industry knowledge.
• Organized marketing efforts using social media outlets to facilitate opportunities for growth.