Clarinda Williams
Atlanta,GA
Summary
Adept Quality Assurance Analyst with a proven track record at Service Check, I excel in enhancing team efficiency and ensuring regulatory compliance. My expertise in database management and strong problem-solving skills have significantly contributed to project success. Renowned for exceptional customer service, I foster trust and collaboration, driving quality and innovation.
Overview
13
13
years of professional experience
Work History
Quality Assurance Analyst
Service Check
02.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to brand leadership.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Patient Service Representative
RemX / Mckesson Project (Remote) Contract
10.2023 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Salesforce to schedule appointments and maintain patient records.
- Placed and cancelled refill orders for patients also assisting with tracking shipments.
- Entered patient demographic and insurance data into electronic medical record system.
Front Desk Administrator
Service Check
06.2019 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
- Served as a liaison between clients and internal teams, facilitating clear communication channels for project success.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Data Entry Operator III
Randstad
01.2019 - 06.2019
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Provided mailroom support including batching, logging and mail sorting, extracting and verifying payments and accompanying documents.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified data files prior to entry to maintain high data accuracy.
Remote Escalations Agent
Service Check
07.2011 - 07.2018
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
Frederick Douglass High School
Atlanta, GA05.2006
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Data Entry
- Accuracy and Attention to Detail
- Strong Problem Solver
- Administrative Support
- Database Management
Timeline
Patient Service Representative
RemX / Mckesson Project (Remote) Contract
10.2023 - 06.2024
Quality Assurance Analyst
Service Check
02.2023 - Current
Front Desk Administrator
Service Check
06.2019 - 02.2023
Data Entry Operator III
Randstad
01.2019 - 06.2019
Remote Escalations Agent
Service Check
07.2011 - 07.2018
High School Diploma -
Frederick Douglass High School
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