Claris Taveras
Iron Station,NC
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged CRM systems and problem-solving skills at Capgemini to significantly improve service quality. My expertise in customer relationship management and meticulous attention to detail have consistently driven positive outcomes, showcasing my ability to meet and exceed employer expectations with professionalism and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist/Insurance Resolution
Capgemini
09.2023 - 06.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Senior Administrative Assistant
Smith Integrated Technologies, LLC.
04.2019 - 09.2023
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Arranged business travel details for company employees per supervisor requirements.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated office activities and public events.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
DSW Shoe Warehouse
04.2018 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Hospitality Administration And Management
New York Institute of Technology
Old Westbury, NY06.2008
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Quality Assurance
- Sales Support
- Salesforce
- Payment Processing
- Customer service excellence
- Teamwork and Collaboration
- Problem-Solving
- Interpersonal Skills
- Customer Communication and Empathy
- Problem-solving abilities
- Organizational Skills
- Highly Professional
- Active Listening
- Tracking and Documentation
- Account Administration
- Call Management
- Analytical and Methodical
- Time Management
- Customer and client relations
- Computer Proficiency
- Filing
- Clerical Support
- Critical Thinking
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Scheduling and calendar management
- Deadline-oriented
- Meticulous attention to detail
- Resourceful
- Social media knowledge
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Specialist/Insurance Resolution
Capgemini
09.2023 - 06.2024
Senior Administrative Assistant
Smith Integrated Technologies, LLC.
04.2019 - 09.2023
Customer Service Representative
DSW Shoe Warehouse
04.2018 - 08.2023
Bachelor of Science - Hospitality Administration And Management
New York Institute of Technology
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