Clarisa Canamar
San Antonio,TX
Summary
Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
07.2021 - 11.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Lowes Home Improvment
02.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Cashier
Home Depot
08.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Floor Staff Member
Regal Cinemas
08.2017 - 07.2018
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
- Collaborated with colleagues to maintain safety standards throughout the facility, reducing the risk of accidents or incidents involving patrons or staff members.
- Provided assistance to guests with special needs and helped with seat accommodations.
Education
Associate of Science - Computer Science
Northwest Vista College
San Antonio, TXSkills
- Computer skills
- Team leadership
- Time management
- Staff training and development
- Staff management
- Task delegation
- Heavy equipment operation
- Safety compliance
- Guest relations
Timeline
Guest Advocate
Target
07.2021 - 11.2024
Sales Associate
Lowes Home Improvment
02.2020 - 08.2020
Cashier
Home Depot
08.2019 - 02.2020
Floor Staff Member
Regal Cinemas
08.2017 - 07.2018
Associate of Science - Computer Science
Northwest Vista College
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