Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarisa Cano

Merced,CA

Summary

Dedicated customer service representative with extensive experience in the industry and a strong track record of enhancing customer satisfaction. Recognized for building rapport with clients through excellent communication and interpersonal skills. Proven ability to contribute to team success while cultivating partnerships that drive business growth. Enthusiastically committed to fostering positive relationships and delivering results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Advance America
Merced, CA
01.2019 - 11.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Supported sales team members to drive growth and development.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Life Skills Coach

Challenge Family Resource Center
Merced, CA
06.2014 - 12.2018
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Analyzed training to determine which techniques were most effective and implemented successful methods into future training sessions and programs.
  • Made referrals to utilize community resources for resident's needs.
  • Monitored progress of clients and provided feedback on their performance during coaching sessions.
  • Supported the development of communication, relationship building and conflict resolution skills among participants.
  • Utilized various software and tools to streamline processes and optimize performance.

Waitress Trainer

Geneo's Pizza
Livingston, CA
10.2010 - 06.2014
  • Provided exceptional service to high volume of daily customers.
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
  • Worked directly with servers for many shifts during training process.
  • Developed positive relationships with regular customers through friendly conversation.

Education

High School Diploma -

Livingston High School
Livingston, CA
06-2013

Business

Merced College
Merced, CA

Skills

  • Customer service
  • CRM software
  • Record keeping
  • Data entry
  • Solution implementation
  • Excellent communication
  • Teamwork and collaboration

Timeline

Customer Service Representative

Advance America
01.2019 - 11.2024

Life Skills Coach

Challenge Family Resource Center
06.2014 - 12.2018

Waitress Trainer

Geneo's Pizza
10.2010 - 06.2014

High School Diploma -

Livingston High School

Business

Merced College

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