Clarisa Castano
Buffalo,NY
Summary
Adept Certified Nursing Assistant with a proven track record at Kaleida Health, showcasing exceptional patient care and HIPAA compliance. Skillfully managed a team at McDonald's, enhancing sales and employee satisfaction. Demonstrated compassionate patient interaction and efficient problem-solving as a Dental Receptionist. Combines direct patient care expertise with strong interpersonal skills to ensure high-quality service and patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Kaleida Health
11.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
General Manager
Mcdonalds
10.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Dental Receptionist
University Pediatrics
06.2021 - 11.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Education
Cosmetology
Leon Studio One School Of Beauty
Williamsville, NY06-2022
High School Diploma -
Burgard HighSchool
Buffalo, NY06-2016
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Organization skills
- Telephone skills
- Appointment scheduling
- Office administration
- Typing speed
- Customer service
- Problem-solving
- Multitasking
- Money handling
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Cosmetology License - [State] Board of Cosmetology.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Certified Nursing Assistant
Kaleida Health
11.2024 - Current
Dental Receptionist
University Pediatrics
06.2021 - 11.2023
General Manager
Mcdonalds
10.2015 - Current
Cosmetology
Leon Studio One School Of Beauty
High School Diploma -
Burgard HighSchool
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