Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Highlights
Languages
Timeline
Intern
CLARISA CASTOR

CLARISA CASTOR

Denver,CO

Summary

Experienced real estate management professional with over 24 years of expertise in commercial property management, leasing negotiations, and portfolio oversight. A strategic planner who utilizes data-driven decision-making to align goals and maximize property value, while improving tenant satisfaction and maintaining operational efficiency for sustainable growth. Demonstrated proficiency in contract negotiation, property management, and asset optimization to achieve organizational objectives. Proven track record in tenant relations, lease administration, and property operations, resulting in high occupancy rates and tenant satisfaction. Skilled in research, due diligence, and financial analysis to inform strategic decisions. Effective at coordinating with vendors, managing tenants, and implementing cost-effective maintenance programs. Adept in lease negotiation, financial analysis, and rent roll management to drive portfolio performance and reduce costs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

REAL ESTATE MANAGER

Cortez Property Management
10.2018 - Current
  • Operations Management: Oversee the daily operations, ensuring that all properties are managed efficiently and meeting the diverse needs of both clients and tenants through strategic planning.
  • Lease Negotiation: Negotiate leases with tenants considering market trends and individual needs to optimize occupancy rates and rental income for property owners.
  • Client Relationship Management: Cultivate client trust for lasting satisfaction and loyalty, boosting business growth.
  • Property Inspections: Regular property inspections maintain quality standards, address maintenance promptly, and uphold property value.
  • Tenant Relations: Respond promptly and professionally to tenant inquiries, resolving issues effectively to create a positive community living environment.
  • Market Analysis and Compliance: Keep updated on market trends, property values, and regulations for valuable advice that enhances property value and ensures legal compliance.
  • Maintenance Coordination: Work with maintenance and vendors for timely repairs and upkeep to maintain high standards satisfying tenants and property owners.
  • Tenant Retention Strategies: Closely monitor and improve tenant retention by building community, addressing needs proactively, and enhancing overall experience.

SENIOR REAL PROPERTY SPECIALIST

Awen Solutions
05.2022 - 10.2023
  • Collaboration with Veteran's Affairs: Collaborated with the Veteran's Affairs department on redeveloping the VA Hospital in West LA with a focus on sustainable housing for underprivileged and homeless veterans, prioritizing their needs.
  • Management of Construction Requirements: Collaborated with the State Historical Preservation Office to manage construction requirements and maintain preservation standards for historical properties, safeguarding their integrity.
  • Review of Extended Use Leases: Reviewed EULs per Pact Act, ensuring legal compliance, safeguarding organization and veterans.
  • Event Planning and Execution: Planned and executed grand openings and ribbon-cutting ceremonies for new properties, coordinating logistics to promote community engagement and public awareness.
  • Project Management: Effectively managed construction projects by coordinating with multiple stakeholders, using pipeline reports to monitor progress and address delays promptly.
  • Stakeholder Meetings: Regularly met stakeholders to provide project updates, discuss milestones, and address concerns, maintaining alignment on goals and timelines.
  • Deadline Monitoring: Ensured construction projects met deadlines, budgets, and succeeded timely.
  • Communication with Stakeholders: Regular updates to stakeholders on project progress, milestones, and challenges, promoting transparency and trust.
  • Workflow Development: Implemented strategies to streamline project workflows, fostering collaboration for enhanced efficiency and effectiveness in project execution.

REAL ESTATE PROPERTY MGMT SPECIALIST

United States Postal Service, USPS
05.2016 - 05.2022
  • Delegated Contracting Officer Responsibilities: Served as the Delegated Contracting Officer for the United States Postal Service, oversaw real estate matters for the United States Postal Service, including leasing, property management, tax appeals, and related issues.
  • Management of USPS Portfolio: Oversaw 25% of USPS facilities, ensured lease compliance, and collaborated for operational efficiency.
  • Lease Buyouts and Tax Management: Resolved lease buyouts, managed real estate taxes, and optimized asset management to support the organization's financial interests.
  • Collaboration with Government Municipalities: Collaborated with government municipalities on Right-of-Entry agreements, easements, encroachments, and other legal agreements, ensuring compliance while reviewing and negotiating essential documents.
  • Utilization of CoStar: Used CoStar for parcel analysis, landlord info, and vacant land, aiding property decisions, such as acquisitions.
  • Development of Training Materials: Created a detailed training manual for CAM reconciliation to improve Facility Contract Specialists' skills.
  • Training Course Facilitation: Conducted a two-day training course on CAM reconciliation processes for employees, transferring knowledge and promoting property management best practices.
  • Lease Compliance Monitoring: Enforced lease terms, addressed issues, maintained positive landlord-tenant relationships.
  • Stakeholder Coordination: Worked with stakeholders for smooth real estate operations and prompt resolution of property issues.
  • Strategic Recommendations: Presented strategic real estate recommendations to senior management, boosting property division success.

REAL ESTATE SPECIALIST

Sports Authority
01.2016 - 04.2016
  • Employee Training: Hired to create a vital training program for employees on collecting payments before the company's bankruptcy.
  • Billing Analysis: Reviewed billing statements for errors and discrepancies, ensuring accurate financial reporting and meticulous tracking of outstanding dues to enhance collections.
  • Development of Collection Strategies: Developed strategic approaches for collecting overdue payments, including direct landlord communication, payment deadlines, and tailored payment plans for timely resolutions.
  • Collaboration with Accounting Teams: Worked closely with accounting to reconcile accounts, accurately track outstanding amounts, and promote cohesive financial management.
  • Issue Resolution: Collaborated with accounting on reconciling accounts, tracking amounts, and managing finances effectively.
  • Reporting to Management:Regularly updated management on collections, balances, and performance for informed decision-making and strategic planning.
  • Compliance with Company Policies: Ensured compliance with policies and laws to protect the organization from liabilities and uphold ethical standards.
  • Process Improvement Initiatives: Identified areas for billing improvements, recommended changes for efficiency, leading to better collections and reduced balances.
  • Training Material Development: Developed training materials and resources for employee billing and collection skills, building an adept team for handling complex financial matters.

PROPERTY MANAGER

Prime West Real Estate
01.2015 - 12.2015
  • Enhanced Tenant Satisfaction: Improved tenant satisfaction; addressed concerns promptly, resolving issues, boosting retention rates, and fostering positivity.
  • Increased Property Occupancy Rates: Boosted occupancy by marketing units through various channels and screening tenants rigorously for qualified residents.
  • Maintained Landlord-Tenant Relationships: Fostered good landlord-tenant rapport through clear communication and solving disputes promptly, enhancing tenant morale and living environment.
  • Streamlined Rent Collection Processes: Implemented efficient billing and payment systems to streamline rent collection, reducing late payments and boosting property cash flow.
  • Conducted Regular Property Inspections: Regular inspections identified areas for improvement, tackling safety hazards and ensuring compliance.
  • Coordinated Repairs and Maintenance: Collaborated with engineers and staff to expedite repairs, reducing downtime and improving property appearance.
  • Prepared Financial Reporting: Presented financial reports at asset meetings to stakeholders, giving insights on property performance for strategic decisions on acquisitions or closures.
  • Developed Marketing Strategies: Created marketing strategies to promote properties, using online platforms and community outreach to attract tenants.
  • Managed Lease Agreements: Oversaw the drafting, negotiation, and execution of lease agreements, ensuring legal compliance and meeting tenant needs.

SENIOR LEASE ADMINISTRATION CONSULTANT

Chipotle Mexican Grill
03.2010 - 10.2014
  • Collaborated with Construction Teams: Worked closely with construction team, oversaw projects from acquisition to opening, ensured timely completion and budget adherence.
  • Project Managed Tenant Improvements: Oversaw tenant construction projects, managing move-in timelines, funding, and tracking tools to ensure timely completion.
  • Maintained Landlord-Tenant Relationships: Fostered good relationships by resolving issues promptly, promoting harmony and tenant morale.
  • Established SharePoint System: Implemented SharePoint system, including training materials for company-wide adoption.
  • Prepared Legal Lease Documents: Drafted various legal documents, including lease agreements, amendments, SNDA agreements, estoppels, LOIs, and vendor contracts.
  • Performed CAM Reconciliations: Ensured accurate CAM reconciliations for shared property expenses.
  • Documentation of Collection Efforts: Recorded collection efforts, landlord communication, payment plans, and dispute resolutions for process transparency.
  • Lease Compliance Monitoring: Ensured lease compliance and addressed issues to maintain good landlord-tenant relationships.

LEASE ADMINISTRATION MANAGER

Einstein Noah Restaurant Group
04.2006 - 10.2009
  • Department Development: Restructured department, divided portfolio into regions, and oversaw lease administrators.
  • Conducted Due Diligence for Acquisitions: Performed thorough due diligence for property acquisitions and draw requests, meticulously verifying all documentation.
  • Vendor Management: Reviewed and implemented new lease administration database system, coordinating with accounting for integration and establishing accurate reporting.
  • Budget Preparation: Teamed up with accounting to project, review and finalize annual budgets.
  • Reporting to Management: Regularly updated management on collections status, outstanding balances, and performance, facilitating informed decisions, strategic planning, and monthly stakeholder reporting.
  • Project management: Managed new construction sites from acquisition to and through restaurant opening, worked with field personnel on maintenance issues.
  • Property Analysis: Negotiated lease renewals, amendments with savings of 25% and also negotiated vendor contracts based on budget.
  • Financial Management: Handle financial management comprehensively: budgeting, reporting, tax oversight for fiscal responsibility and profitability.
  • Negotiated Lease Agreements: Negotiated leases and renewals with tenants and landlords to secure favorable terms aligned with company objectives.

Education

MBA - Business Administration

University of Phoenix
Denver, CO

Bachelor of Science - Business Management

Metro State University of Denver
Denver, CO

Skills

  • Commercial Real Estate
  • Lease Negotiation
  • Lease Administration
  • Operational Efficiency
  • Project Management
  • Tenant Relations
  • Financial Reporting
  • Budget Management
  • Strategic Planning
  • Team Leadership
  • Stakeholder Engagement
  • Regulatory Compliance
  • Market Analysis
  • Risk Management
  • Due Diligence
  • Property Management
  • Contract Negotiation
  • Analytical Skills
  • Problem Solving
  • Time Management
  • Policy Development
  • Training and Development
  • Vendor Management
  • Client Relations
  • Process Improvement
  • Performance Metrics
  • CAM Reconciliation
  • Community Development
  • Portfolio Management
  • Ethics and Integrity
  • Leadership Development
  • Performance Improvement

Accomplishments

  • Supervised team of 20 staff members.2
  • Collaborated with team of 50 in the development of West LA Veteran's Hospital.
  • Demonstrated skill and career growth by being promoted 3 times in 6 years.
  • Increased occupancy rates from 75% to 98% in 10 months.

Certification

Broker Real Estate License, 12/31/09

Highlights

  • Lease Negotiation Excellence, Achieved a 25% reduction in lease costs for clients through successful negotiations and execution of commercial and retail leases, while maintaining high tenant satisfaction rates and fostering long-term relationships.
  • Operational Efficiency Improvement, Led the development and implementation of a comprehensive lease administration process at Chipotle Mexican Grill, resulting in a 30% increase in operational efficiency and enhanced compliance across a portfolio of 148 million square feet.
  • Project Management Success, Project managed the redevelopment of the VA Hospital in West LA, collaborating with multiple stakeholders to complete the project on time and within budget, ultimately providing vital services to nearly 2,000 homeless veterans.
  • Tenant Retention Strategy, Increased tenant retention rates by 40% at Cortez Property Management through innovative tenant engagement strategies and proactive lease negotiations, significantly enhancing overall property value.
  • Financial Reporting Optimization, Streamlined financial reporting processes at USPS, resulting in a 15% reduction in budget discrepancies and improving financial transparency across a portfolio of 30,000 facilities, thereby enhancing decision-making for upper management.
  • Strategic Leadership in Real Estate Management, Directed a team at USPS, managing ¼ of 30,000 facilities and enhancing operational processes, leading to a 20% increase in portfolio efficiency and a 15% reduction in operational costs.
  • Innovative Portfolio Development, Spearheaded a new property management initiative at Cortez Property Management, acquiring 10 new properties in the first year, generating an additional $500,000 in annual revenue.

Languages

Spanish
Native or Bilingual

Timeline

SENIOR REAL PROPERTY SPECIALIST

Awen Solutions
05.2022 - 10.2023

REAL ESTATE MANAGER

Cortez Property Management
10.2018 - Current

REAL ESTATE PROPERTY MGMT SPECIALIST

United States Postal Service, USPS
05.2016 - 05.2022

REAL ESTATE SPECIALIST

Sports Authority
01.2016 - 04.2016

PROPERTY MANAGER

Prime West Real Estate
01.2015 - 12.2015

SENIOR LEASE ADMINISTRATION CONSULTANT

Chipotle Mexican Grill
03.2010 - 10.2014

LEASE ADMINISTRATION MANAGER

Einstein Noah Restaurant Group
04.2006 - 10.2009

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Management

Metro State University of Denver
CLARISA CASTOR