Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarisa Cruz

West Richland,WA

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

4
4
years of professional experience

Work History

Cashier

Burger King
Richland, WA
10.2023 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Performed other duties as assigned by management.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Used suggestive selling techniques to promote add-on sales.
  • Stocked shelves with merchandise when needed.
  • Built and maintained productive relationships with employees.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers promptly and responded to questions.

Cashier

Macys Department Store
Tacoma, WA
01.2021 - 09.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Monitored customer order process and addressed customer issues.
  • Answered phone calls to assist customers with questions and orders.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed refunds for worn, damaged and broken merchandise.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned items and checked pricing on cash register for accuracy.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Identified needs of customers promptly and efficiently.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Stocked shelves with merchandise when needed.
  • Built and maintained productive relationships with employees.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Counted and balanced cashier drawers.

Cashier

Burger King
Richland, WA
05.2020 - 10.2021
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.

Cashier

Exxon Gas Station
, UT
12.2019 - 03.2020
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Pasco High School
Pasco, WA
01-2019

Skills

  • POS Systems
  • Returns Processing
  • Payment Collection
  • Drawer Balancing
  • Cash Handling
  • Customer Assistance
  • Product Recommendations
  • Cash Register Operation
  • Order Taking
  • Merchandise Restocking
  • Retail Merchandising
  • Customer Service Excellence
  • Money Handling
  • Cleaning and Sanitizing

Timeline

Cashier

Burger King
10.2023 - Current

Cashier

Macys Department Store
01.2021 - 09.2022

Cashier

Burger King
05.2020 - 10.2021

Cashier

Exxon Gas Station
12.2019 - 03.2020

High School Diploma -

Pasco High School

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Clarisa Cruz