CLARISA DAVIS HAWKINS
Denham Springs,LA
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.
Overview
11
11
years of professional experience
Work History
Sales Consultant
ALL STAR AUTOMOTIVE GROUP
DENHAM SPRINGS, LOUIS
04.2022 - Current
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Generated daily reports on sales activities for management review.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Created customized presentations for potential customers based on their requirements.
- Performed cold calls to prospective customers to introduce company offerings.
- Maintained accurate records of all sales activities in the CRM system.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Organized special events such as seminars or workshops to promote products.
- Assisted in developing sales strategies and setting targets for different accounts.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Recommended process improvements that could enhance sales performance.
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Priced out products for customers and drew up sales paperwork.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Customer Service Representative
Ochsner Medical Center
BATON ROUGE, LA
03.2020 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Heavy Equipment Operator
Hood Container of Louisiana
Saint Francisville, LA
02.2013 - 03.2020
- Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Transported materials from one site to another using off-road vehicles.
- Maintained detailed records of hours worked, materials used, and completed jobs.
- Assisted with the installation of underground utilities such as sewer lines and water mains.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Performed routine inspections on all heavy machinery prior to use.
- Utilized GPS systems to accurately plot out job sites for excavation purposes.
- Accurately estimated material needs based on job specifications provided by supervisor.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Operated excavators and other construction equipment to properly grade land.
- Operated front end loader to move dirt and different base materials.
- Loaded and offloaded rocks, debris and other materials from heavy equipment.
- Transported materials around construction sites to work locations.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
- Operated digging and transporting equipment to efficiently fulfill project requirements.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Identified hazardous materials on job sites and took action to mitigate and enhance safety.
- Inspected faulty equipment to identify and address root causes.
- Inspected and replaced worn vehicle parts to maintain safety and longevity.
- Loaded both raw materials and finished components to support manufacturing and production processes.
- Loaded and moved dirt, rocks, equipment and materials.
- Maintained equipment on-site with regular maintenance and repairs.
- Operated heavy equipment to demolish current structures, remove plants or trees and clear property of debris.
- Drove and maneuvered equipment in successive passes over working areas to remove topsoil, vegetation or rocks.
- Coordinated machine operations with other site personnel to keep materials moving smoothly and prevent accidents.
- Positioned or moved loads in response to hand or audio signals from crew members.
- Operated equipment to remove debris, snow or other equipment from streets and work areas.
- Operated compactors, scrapers or rollers to level and compact refuse at disposal grounds.
- Kept records of material or equipment usage and completed entries in production logs.
- Connected hydraulic hoses, belts and mechanical linkages to tractors.
- Adjusted throttles, switches and pedals to operate bulldozers, trench excavators, road graders or backhoes.
- Followed worker hand signals to align machines, cutterheads or depth gauge makers with reference stakes and guidelines.
- Adjusted handwheels and depressed pedals to control blades, buckets and scrapers.
- Communicated with clients and studied plans and diagrams to establish work requirements.
- Checked fuel supplies at sites to verify adequate availability.
- Signaled operators to guide movement of tractor-drawn machines.
- Used hitches to select and fasten bulldozer blades or other attachments to tractors.
- Turned valves to control air or water output of compressors or pumps.
- Tested atmosphere for adequate oxygen or explosive conditions while working in confined spaces.
- Compiled job cost estimates by determining detailed scope of projects and estimating material and labor costs.
Education
Associate of Applied Science - Business Management
University of Phoenix
Tempe, AZ12-2023
Skills
- Industry Trends
- Territory expansion
- Product and service knowledge
- Community Networking
- Customer liaison
- Demonstrations
- B2B Sales
- Prospecting skills
- Industry partnership development
- Trade show representation
- Territory Management
- Cold-calling
- Exceeds sales goals
- Sales Analysis
- Closing Techniques
- Referral Generation
- Strategic Planning
- CRM proficiency
- Sales proposal creation
- Lead Generation
- Sales Strategies
- Customer Relationship Management
- Contract negotiation and closing tactics
- Persuasive Communication
- Account Reconciliation
- Time Management
- Web technologies and services
- Leads Prospecting
- Consultative Sales
- Project Management
- Online Marketing
- Multilingual capabilities
- Proposal Development
- Client Service
- Lead prospecting
- Account development
- Sales Development
- Customer Retention
- Account Management
- Competitor research
- Process Improvement
- Client Account Management
- Sales Forecasting
- Sales closing
- Customer Service
- Account Servicing
- Revenue Generation
- Territory sales
- Business Development
- Network development
- Records Management
- Customer Needs Assessment
- Interpersonal communication skills
- Contract Negotiations
- Relationship Building
- Sales Presentations
- Sales expertise
- Territory Growth
- Performance Tracking
- Product merchandising and distribution
- Product Promotions
- Post-sales support
- Negotiation Tactics
- Strategy Development
- On-site product demonstrations
- B2B and B2C sales
- Expense Reporting
- Sales strategy development
- Customer Relationship Building
- Retention Strategies
- Customer Relations
- Promotional planning
Timeline
Sales Consultant
ALL STAR AUTOMOTIVE GROUP
04.2022 - Current
Customer Service Representative
Ochsner Medical Center
03.2020 - 04.2022
Heavy Equipment Operator
Hood Container of Louisiana
02.2013 - 03.2020
Associate of Applied Science - Business Management
University of Phoenix
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