Clarisa Escalona
Richmond,TX
Summary
Dedicated professional with a proven track record at Houston Methodist, excelling in sanitation protocols and customer service. Leveraged critical thinking and veterinary assistance skills to enhance animal well-being and streamline operations, achieving a significant increase in client satisfaction. Demonstrates exceptional teamwork and collaboration, ensuring high standards of care and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kennel Technician
Rose-Rich Veterinary Clinic
08.2023 - 03.2024
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
Animal Care Technician
Houston Methodist
02.2019 - 04.2023
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Restrained animals safely during exams and procedures.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Increased efficiency within the facility by routinely updating standard operating procedures based on industry best practices.
- Promoted a positive work environment among team members through open communication channels and consistent feedback sessions.
- Collaborated with colleagues to develop effective enrichment activities designed to stimulate natural behaviors in captive animals.
- Played a pivotal role in the successful recovery of numerous animals through diligent monitoring, immediate intervention when needed, and coordinated efforts with veterinary staff.
- Established strong relationships with local veterinarians to facilitate prompt and effective care for animals in need of medical attention.
- Streamlined inventory management processes for supplies used in daily operations such as food items, medication stockpiles, and maintenance equipment.
- Maintained accurate records of animal care, treatments, and progress, ensuring compliance with regulations.
- Enhanced animal well-being by conducting daily health assessments and recording vital signs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Reset procedure rooms between appointments and disinfected equipment.
Lead Kennel Technician
Waggin Tails Pet Ranch
08.2016 - 09.2017
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Optimized space utilization within the facility to accommodate a growing number of animals without compromising their comfort or safety.
- Addressed any behavioral issues observed promptly using positive reinforcement techniques, promoting good habits among the animals in our care.
- Streamlined feeding schedules to ensure consistency in providing balanced nutrition to each animal.
- Reduced illness outbreaks among animals by maintaining strict sanitation standards in all kennel areas.
- Provided comprehensive training for new staff members, resulting in a more knowledgeable and efficient team of technicians.
- Enhanced animal care by implementing updated protocols and procedures for the kennel facility.
- Maintained detailed records on each animal''s history, vital statistics, and medical treatments, enabling thorough tracking of individual needs and progressions.
- Developed strong relationships with clients, ultimately leading to increased customer satisfaction and retention rates.
- Ensured timely vaccinations and medical treatments for all animals, improving overall health and wellness.
- Evaluated the performance of kennel staff regularly, providing constructive feedback and guidance for improvement when necessary.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Hostess
Buffalo Wild Wings
09.2012 - 12.2012
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
Education
GED -
Foster High School
Richmond, TX05-2012
Skills
- Sanitation protocols
- Patience and resilience
- Care monitoring
- Safety monitoring
- Veterinary assistance
- Group management
- Record keeping
- Safety control
- Attention to detail
- Multitasking Abilities
- Customer service
- Teamwork and collaboration
- Active listening
- Decision-making
- Critical thinking
- Customer communication
- Relationship building
- Problem-solving
- Task prioritization
- Progress documentation
- Analytical thinking
Certification
- Pet First Aid & CPR Instructor Certification – American Red Cross or Pet Tech.
Timeline
Kennel Technician
Rose-Rich Veterinary Clinic
08.2023 - 03.2024
Animal Care Technician
Houston Methodist
02.2019 - 04.2023
Lead Kennel Technician
Waggin Tails Pet Ranch
08.2016 - 09.2017
Hostess
Buffalo Wild Wings
09.2012 - 12.2012
- Pet First Aid & CPR Instructor Certification – American Red Cross or Pet Tech.
GED -
Foster High School
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