Clarisa Gaytan
Mission,TX
Summary
Achieved high levels of customer satisfaction by delivering prompt and effective solutions. Enhanced customer experiences through advanced interpersonal skills and a commitment to service excellence. Cultivated a positive environment that encouraged customer loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Afni
08.2025 - 10.2025
- Assisted customers with car insurance inquiries. Processed policy changes and payment transactions. Facilitated policy cancellations as needed.
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Oversaw high-volume call center operations, ensuring adherence to service excellence standards.
- Recorded customer interactions with precision utilizing CRM software to enhance future reference.
- Facilitated collaboration among team members to optimize processes and improve customer satisfaction.
Customer Service
TTEC
09.2023 - 06.2024
- Deliver exceptional customer service at TTEC, resolving inquiries promptly and maintaining high satisfaction rates.
- Collaborate with team to enhance service quality.
- Helping clients with their bank accounts transactions, claims,and closing accounts
Customer Service Representative
Chase Source
08.2018 - 11.2018
- Facilitated customer navigation through application processes for state benefits, ensuring access to food stamps, Medicaid, and TANF.
- Oversaw high-volume call center operations, ensuring adherence to service excellence standards.
- Recorded customer interactions with precision utilizing CRM software to enhance future reference.
- Facilitated collaboration among team members to optimize processes and elevate customer satisfaction.
Customer Service Representative
Atento
04.2018 - 08.2018
- Handled customer inquiries with empathy, resolving issues efficiently.
- Consistently met service targets, enhancing customer satisfaction and loyalty.
- Handled customer inquiries with their electronics by troubleshooting with them.
Customer Service Representative
Teleperformance
02.2015 - 02.2017
- Managed customer inquiries and resolved issues efficiently, ensuring high satisfaction rates.
- Collaborated with team to improve service quality and response times.
- Consistently exceeded performance targets, handling a high volume of calls while maintaining quality.
- Implemented process improvements that boosted team productivity.
Education
High School Diploma - undefined
Juarez Lincoln High School
Mission06.2012
Skills
- Problem Solving
- Customer Service
- Team Leadership
- Active listening
- Data entry
- Problem resolution
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Afni
08.2025 - 10.2025
Customer Service
TTEC
09.2023 - 06.2024
Customer Service Representative
Chase Source
08.2018 - 11.2018
Customer Service Representative
Atento
04.2018 - 08.2018
Customer Service Representative
Teleperformance
02.2015 - 02.2017
High School Diploma - undefined
Juarez Lincoln High School