Clarisa Holt
Americus,GA
Summary
Dynamic and results-driven Supervisor at Wendy's Restaurant with a proven track record in training and mentoring staff. Expert in operations management and conflict resolution, enhancing team productivity and customer satisfaction. Successfully implemented safety protocols and streamlined processes, fostering a collaborative work environment that drives performance and engagement.
Overview
5
5
years of professional experience
Work History
Supervisor
Wendys Restaurant
02.2021 - Current
- Assisted team in maintaining workflow efficiency through task prioritization and resource allocation.
- Supported daily operations by engaging in problem-solving and implementing solutions to streamline processes.
- Learned safety protocols and best practices to ensure compliance within the workplace environment.
- Collaborated with colleagues to enhance communication and foster a positive team atmosphere.
Manager
Cookout
09.2020 - 12.2021
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Mentored team members in food safety protocols and operational best practices.
- Implemented training programs to enhance staff productivity and service quality.
- Analyzed sales data to identify trends and optimize menu offerings for increased revenue.
- Coordinated inventory management processes to minimize waste and reduce costs.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma - Diploma
Americus Sumter County High
Americus, GA05.2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Conflict resolution
- Inventory oversight
- Waste reduction
- Safety protocols
- Verbal and written communication
- Coaching and mentoring
- Quality control
- Documentation and reporting
- Workflow management
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Active listening
- Time management abilities
- Teamwork
- Team leadership
- Customer relationship management
Timeline
Supervisor
Wendys Restaurant
02.2021 - Current
Manager
Cookout
09.2020 - 12.2021
High School Diploma - Diploma
Americus Sumter County High